2 of 2 Problem Management Jobs in Swindon

manager will be looking after Gateway forms Role Purpose The Service Manager will support the operational stability, incident responsiveness and day-to-day service management of key Digital Delivery Hub products — Gateway Forms, CBRE and the Register API Service. This role will work within established FCA service management … role provides hands-on operational oversight and is critical to maintaining the reliability, integrity and performance of FCA's digital services. Key responsibilities: Incident & Problem Management Act as the escalation point of contact for live service issues across Gateway Forms, CBRE and Register API. Lead initial triage ...

data updates are efficiently tracked, progressed and communicated. They will play a vital role in maintaining service stability by supporting incident investigations, preparing management information (MI), ensuring accurate documentation, and coordinating with suppliers and internal teams. This role is an essential part of the live service function, helping maintain … logs, screenshots or evidence from relevant teams. Track progress, chase stakeholders and ensure timely closure of tickets. Analysis & Reporting Produce and maintain core Service Management MI, including: Weekly incident summaries SLA/OLA performance data Trend analysis Volumetrics and user behaviour observations Identify patterns or recurring issues and flag ...