3 of 3 Problem Management Jobs in Swindon

Role The Workday Finance Consultant plays a key role in the implementation, optimization, and ongoing support of Workday Financial Management within a complex government shared-services environment. Working as part of a multidisciplinary delivery team, you will provide subject-matter expertise across Workday Financials, supporting business change, process improvement … defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded. Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives. Maintain accurate documentation, including knowledge articles, known error records, and troubleshooting guides, to support faster resolution ...

continuous improvement Duties will include, but are not limited to the following: * Oversee services, ensuring high performance across ITSM processes including Incident, Request, and Problem Management. Ensure all services are aligned with agreed SLAs and KPIs. * Own and manage risks with the support of the team and Head … services across on-premises and cloud platforms (Azure, AWS, M365) * Knowledge of IT service delivery, monitoring, performance metrics, and capacity planning * Familiar with device management and end-user computing technologies * Proven ability to lead and collaborate with technical teams across multiple service areas * Experience transitioning new technologies into operational ...

continuous improvement Duties will include, but are not limited to the following: * Oversee services, ensuring high performance across ITSM processes including Incident, Request, and Problem Management. Ensure all services are aligned with agreed SLAs and KPIs. * Own and manage risks with the support of the team and Head … services across on-premises and cloud platforms (Azure, AWS, M365) * Knowledge of IT service delivery, monitoring, performance metrics, and capacity planning * Familiar with device management and end-user computing technologies * Proven ability to lead and collaborate with technical teams across multiple service areas * Experience transitioning new technologies into operational ...