3 of 3 Problem Management Jobs in Wiltshire

Your new company This Facilities Management company is looking to add a 1st line engineer to their service desk. The role is based at their head office north of Salisbury, so you'll need your own transport, but free parking is available. Your new role As a member of … as 'first time fix', trend analysis). Experience of hardware and software refresh initiatives, including provisioning of end-user devices. Experience with device configuration management tools. Problem Management (including Root Cause Analysis). What you'll get in return With a salary of up to More ❯

manager (or a similar role) and have a deep understanding of identifying, treating, and eliminating incidents, problems, and changes. Key Duties and Responsibilities • Incident & Problem Management: Oversee and manage incidents and problems within your organisational area. • Operational Direction: Provide clear direction to operational teams during and after incidents. … and required escalations through the appropriate channels. Required qualifications to be successful in this role • Defence Experience: Proven experience working in Defence environments. • Incident Management Expertise: Demonstrable experience as an incident/problem manager or in a similar role. • Impact Assessment: Strong knowledge and experience in assessing the … of incidents against project scope. • Stakeholder Engagement: Confident in managing and engaging with stakeholders. Desired Competencies • Communication: Excellent verbal and written communication skills. • Process Management: Strong process management abilities to streamline incident handling. • Leadership: Proven leadership skills to guide and support teams during critical incidents. If you are More ❯

/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K ey Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. Act as a … as an ITIL Service Manager in a secure or sensitive environment. Expertise in ITIL best practices and service lifecycle management. Strong leadership, communication, and problem-solving skills. Ability to thrive in a high-stakes, high-security setting More ❯