1 of 1 Problem Management Jobs in Wiltshire

and the chance to build a successful career. Main Duties Lead the Service Desk team in delivering exceptional end-user support, Utilising Service now to oversee incident, request, and problem management, and ensuring SLAs and KPIs are consistently met (training provided). Provide guidance and mentoring to technical engineers to support their professional development and growth. (technical support … Security operation centres), to ensure operational needs are met. Essential Skills & Experience Ability to adapt during changing phases of service maturity Experience of leading a service desk/line management experience Experience of IT service Management toolsets Ability/willingness to utilise technical expertise of colleagues to summarise/portray information to stakeholder Strong leadership and communication skills … drive service improvements, and engage stakeholders effectively Have a high-level understanding of common technical terms ITIL v3/v4 certification, with an emphasis on Incident, Change, and Service Management processes. High level awareness following technical terms AWS (hosting platforms), service now (ITSM Toolset), Cyber security (protection of IT system) Familiarity of project toolset/processes (project boards, Gannt More ❯