5 of 5 SLA Jobs in Swindon

user experience. Collaborate with functional and technical teams to resolve complex issues, escalating where necessary with sufficient detail and impact assessment. Adhere to defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded. Perform root cause analysis on recurring incidents, contributing to problem management ...

government best practice. Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively and resources are aligned to demand. Enforce SLA/KPI frameworks, proactively monitoring performance against response and resolution targets, and driving continuous improvement where breaches occur. Stakeholder Engagement & Consultancy Act as a senior trusted ...

Absence, Talent, etc.) Supporting incident management, BAU support and continuous improvement Leading or contributing to requirements gathering and design workshops Ensuring solutions meet SLA/KPI, audit and compliance requirements Collaborating with stakeholders, programme teams and system integrators For Lead roles additionally: Providing technical leadership and design assurance Acting ...

depending on scope) Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively, and resources are aligned to demand . Enforce SLA/KPI frameworks, proactively monitoring performance against response and resolution targets and driving continuous improvement where breaches occur. Ensure effective communication with business stakeholders, providing ...

Position: ICT Technician - Must Drive Location: Swindon Salary: £28k - £30k plus Benefits Our client are looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The ...