Proficiency in using service management toolsets I.e: Remedy, Cherwell Strong skills in MS Office (Word, Excel, PowerPoint). Ability to hold an SC Security Clearance. Excellent stakeholder management and relationship-building skills. Adherence to ITIL best practices and ISO certifications (ISO9001, ISO20000, ISO27001). Strong organisational skills to more »
Line Support within agreed SLAs Performing daily checks on system health, including backups, AV, and infrastructure health checks Managing test and rollout of security patches, software upgrades, and new software applications Upkeep of a shared Active Directory structure, including Group Policy management Support of Microsoft Endpoint Configuration Manager … support, maintenance and changes for: End user compute, e.g. laptops, desktops, and software packages LAN & Wi-Fi infrastructure, eg. ExtremeCloud IQ, Ruckus SmartZone Security infrastructure, eg. Enterprise PKI, Sophos Endpoint Management Operating Systems - Windows 10, MS Server 2019 Please note - This role does not include any Microsoft more »
to respond quickly to changing priorities and work proactively under own initiative. Keen to learn and progress professionally. Must be able to obtain SecurityClearance to SC level and potentially to DV. Essential Skills: Exceptional customer service and communication skills. Experience collaborating with internal teams and external suppliers. more »
