5 of 5 Remote Service Delivery Jobs in Swindon

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users, no … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. More ❯

with internal stakeholders, technical leads, and external partners to deliver high-quality infrastructure and cloud solutions. This engagement will be delivered in partnership with our consulting partner, who manage service delivery for the end client. Key Responsibilities: The Cloud Infrastructure Engineer (Azure) will deliver cloud and infrastructure change across a large-scale, global Azure environment. Support transformation and … of solutions, with sign-off from Cloud Architects. Provide 3rd line technical support and troubleshooting for complex infrastructure issues. Work collaboratively with internal teams and technology partners to deliver service improvements. Key Skills & Experience: Proven experience as a Cloud Infrastructure Engineer in a Microsoft Azure environment. Strong understanding of Azure AD, M365, Intune, and hybrid network connectivity. Experience with More ❯

JOB TITLE: IT Service Desk Analyst LOCATION: Swindon SALARY: £26,000 - £27,000 | On Target Bonus WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients across … the UK. THE IT SERVICE DESK ANALYST OPPORTUNITY: You’ll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time. We’re looking for someone enthusiastic, customer-focused … and adviser firms. The role offers hybrid working, with time split between home and our Swindon office. RESPONSIBILITIES Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction. Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs. Diagnose and troubleshoot technical issues remotely across a range of systems including More ❯

role responsible for managing and developing relationships with our portfolio of high-value law firm clients. You’ll act as a trusted advisor to senior legal professionals, ensuring exceptional service delivery, driving retention, and identifying opportunities to expand our solutions across their real estate practices. What you’ll do: Manage and strengthen relationships with a portfolio of leading … a growth mindset. What we offer: Competitive base salary (£45,000–£50,000) plus car allowance and uncapped OTE (approx. 50% of base). 25 days’ holiday (rising with service), pension, and flexible benefits. The opportunity to work with a prestigious client portfolio generating over £18–£20 million annually. Ongoing professional development and clear career progression pathways. A collaborative More ❯

insight, and organisational learning. As our Data & Insights Officer , you will play a pivotal role in building high standards across our systems, ensuring that accurate, reliable information supports the delivery, improvement, and strategic development of our mental health services. You will lead the coordination, analysis, and interpretation of data from across the organisation, developing clear reporting, visualisation, and insight … and accountability. Working closely with teams across Swindon and Gloucestershire, you will contribute to continuous improvement, digital development, and the integration of systems that support efficient and evidence-based service delivery. This role is well suited to someone who enjoys making systems work better, turning complex data into practical understanding, and supporting colleagues to build confidence in using information. … organisations data environment from the ground up. The postholder will play a central part in embedding high standards, developing coherent systems, and ensuring that data-informed insight drives meaningful service impact. The Data & Insights Officer ensures the accuracy, quality, and integrity of S&G Minds internal data and transforms that information into meaningful insight to guide sound organisational decision More ❯