assist teaching, administrative and leadership staff Troubleshooting and Resolution: Diagnose hardware, software, account, printing, connectivity and classroom technology issues Microsoft 365 and Devices: Support Windows devices, iPads, Microsoft 365, Teams, OneDrive, SharePoint, Entra ID and Intune Networks and Infrastructure: Troubleshoot wired and wireless networks, servers where applicable, printers, backups … improvement opportunities CANDIDATE REQUIREMENTS ESSENTIAL Previous IT support experience in a business, education, service desk, managed services or similar environment Good knowledge of Windows PCs, common business applications and Microsoft 365 Experience with Microsoft Intune, Entra ID, SharePoint or cloud-managed devices Understanding of networking, wireless systems, filtering, backup ...