2 of 2 Change Management Jobs in Taunton

This role is accountable for delivering high-quality, customer-focused IT services across the UKHO including service desk operations, corporate IT services (1st and 2nd line), incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role requires close engagement with the Executive Leadership Team, senior colleagues within the UKHO and … ensuring SLA compliance and service continuity for a technology estate that is highly complex and includes significant proportion of legacy (technical debt). Own and oversee incidents and problem management, departmental business continuity & resilience and change management processes. Design and deliver service improvement initiatives and performance reporting to enable data driven decisions to achieve service excellence. Manage … and service delivery and excellence. Experience with service desk tools monitoring platforms and reporting dashboards. ITL V4. Proven ability to see the bigger picture, make effective decisions and drive change and continuous improvement. Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Changing and Improving Making Effective Decisions Leadership Benefits Alongside your More ❯

built primarily on Microsoft technologies and Azure services. • Ensure the availability, performance, security, and resilience of core IT systems, networks, and services. • Implement and maintain automation, monitoring, and configuration management capabilities across the estate. • Support the design and delivery of infrastructure changes, upgrades, and new capabilities following ITIL change and release processes. • Troubleshoot and resolve complex technical issues … across server, storage, networking, and cloud platforms. • Contribute to incident, problem, and change management processes; produce and maintain technical documentation and runbooks. • Work closely with security, architecture, and application teams to ensure end-to-end service quality and compliance with organisational standards. • Assist in capacity planning, disaster recovery, and service continuity activities. • Evaluate and adopt new technologies that … and SQL Server. • Hands-on experience with Microsoft Azure, covering IaaS, PaaS, identity, networking, monitoring, and cost management. • Sound understanding of ITIL practices, with practical experience in incident, problem, change, and configuration management. • Proven experience managing virtualised environments (e.g., Hyper-V, VMware). • Strong knowledge of networking fundamentals including routing, switching, firewalls, VPNs, and load balancers. • Experience with PowerShell More ❯