to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, ChangeManagement, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven … relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met. The post holder must have a proven track record of working with Industry Standard service management tools More ❯
About the Role The purpose of this position is to lead a team of Business Analysts within the Product Team in our Technology and Change function. The role holder will report into the Head of Product Management, supporting change initiatives from initiation through to implementation. The role … roadmap, regulatory items and new changes Co-ordination of Analysis across onshore and offshore teams Allocate analysis work to meet the needs of all change initiatives Managing Regulatory change initiatives Lead team and develop requirement gathering techniques: As Is and To Be process mapping, Data Analysis, Facilitating Requirements … Workshops with SME’s, Impact Analysis Support team to develop skills to support change initiatives from initiation through to implementation Ensure adequate metrics and measures are available to verify success Actively engage the user throughout the development process to capture real time user feedback and adjust direction when required More ❯
you will contribute to the design and delivery of major transformation programmes including designing new operating models, building business cases, supporting the delivery of change programmes, or undertaking evaluations for clients, and providing clear business-focused recommendations. You will ensure you are abreast of the latest market trends and … improving your skills and capabilities. Outcome-focused approach, determination, and tenacity to achieve with the ability to work flexibly in a team. Exposure to changemanagement and knowledge of changemanagement techniques is an advantage along with experience in business case development. Good to have: Expertise More ❯
Portishead, Somerset, United Kingdom Hybrid / WFH Options
Avon and Somerset Police
technical faults efficiently, maintaining high standards of service availability and user satisfaction. Manage system upgrades and patch deployments, ensuring minimal downtime and alignment with changemanagement best practices. Actively contribute to project teams by consulting on technical solutions and offering expert recommendations throughout the development and implementation lifecycle. … applications and services meet professional standards of quality, performance, security, and compliance. Skills & experience: Proven experience supporting Oracle systems, including ERP platforms covering patch management, system upgrades, and driving continuous service improvement initiatives. Minimum of 3 years working in a professional IT environment, with hands-on involvement in technical More ❯
see you working closely with both UK and Group SAP teams to support core operations and production sites. You'll lead on incident and changemanagement, and be instrumental in the development and enhancement of SAP PP and MM solutions. Your Key Responsibilities: - Act as the subject matter More ❯
and other vendors—meets compliance, performance, and commercial expectations. You will lead a small governance team with two direct reports: one focused on vendor management and another on service transition and hypercare. The role will also interface across programme, infrastructure, and finance teams, driving best practices across licensing, access … controls, financial governance, and change management. Responsibilities will include but not limited to: Own and evolve the governance framework across all third-party partnerships. Line manage and support two direct reports across vendor and service transition functions. Ensure alignment of partner access, role management, and licensing with compliance … compliance across the partner ecosystem. Lead financial oversight activities, including budgeting, Azure cost reporting, and invoice validation. Act as a governance lead for all change requests between the programme and Systems Integrators. Coordinate responses to partner-related queries, risks, and escalations. Support seamless handovers from programme delivery into business More ❯
applications within the organisation. Develop and implement custom plugins, workflows and reports as needed to meet specific client requirements. Help our business manage the change associated with the adoption of new systems and processes, including user adoption strategies and change control procedures. What you'll need We are … . A strong understanding and competency in IT, eg, cloud infrastructure, databases, integration methods, reporting and analytics, active directory, ITIL, customer support and change management. Prior experience in a relevant role (eg, support or development) using D365 toolsets. Prior experience in relevant projects (eg, a good portfolio of past … communication, translating into skills in gathering, documenting and translating business requirements into system configurations and features and providing knowledge through training others. Excellent stakeholder management skills. Business (ideally industry) specific knowledge of business processes (both Customer Relationship Management and Enterprise Resource Management), compliance measures and best practices. More ❯
Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation … should have: Experience with Juniper network devices and Juniper firewalls (Will consider Cisco too) A solid understanding of ITILITIL processes , including Incident, Problem, and Change Management. Experience with encryption technologies to ensure secure communications. Nice to Have (Desirable Skills): Understanding of handling sensitive materials and maintaining secure environments. Why More ❯