2 of 2 Remote/Hybrid Ticket Management Jobs in Taunton

team supporting managed-service clients across the UK. This customer-focused opportunity suits someone experienced with Windows Desktop, Microsoft 365, Active Directory and ticket-led technical support. If youve also worked in the following roles, wed also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support … Apply Now for our Recruitment Team to review. DUTIES Your duties as the IT Support Engineer/Service Desk Analyst include: Customer Support and Ticket Management: Act as the first point of contact for IT support queries by phone and ticketing system, manage multiple tickets and work ...

teams to ensure alignment on priorities and timelines. Help produce client-facing documentation including release notes, user guides and training materials. Support CRM and ticket management workflows using tools such as HubSpot and Azure DevOps. Contribute to process improvement initiatives across operations and delivery. Attend client calls … translate technical detail into clear, client-friendly language. Organised and detail-oriented, comfortable managing multiple tasks and deadlines simultaneously. Familiarity with project management or issue-tracking tools such as Azure DevOps, Jira or Trello. Comfortable working with data able to read spreadsheets, spot patterns and summarise findings. A collaborative ...