1 to 2 of 2 Continuous Improvement Jobs in Telford with Remote Work Options

implement service desk policies, procedures, and best practices to optimize efficiency and effectiveness. Monitor service desk metrics and performance indicators, identifying areas for improvement and implementing corrective actions, publish regular reports to business sector leads with KPI metrics and analysis. Maximise automation of systems to improve response times … systemic issues and prevent recurring problems. Customer Satisfaction: Implement strategies to enhance customer satisfaction, loyalty, and retention. Collect and analyse customer feedback to drive continuous improvement in service delivery. Training and Development: Develop training programs for service desk staff, ensuring they are well-equipped to handle a more »

for the future. * Training via HQ and regional managers * A fast-growing organisation that is constantly focused on meeting our challenges. * A drive for continuous improvement, which you will be empowered to get behind from day one. * Managers who are accessible and listen to their teams ideas more »