1 of 1 Remote Process Improvement Jobs in Telford

point of contact and escalation for clients across SOC services. Coordinate incident response activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee vulnerability … risk communication, and remediation coordination. Ensure IDS/IPS systems are maintained and aligned with the latest threat intelligence. Work closely with the Senior Service Delivery Manager to identify process improvements and implement best practices. What You'll Bring 10+ years of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with More ❯