Telford, Shropshire, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills ServiceNow Microsoft Excel ITIL Microsoft Office Responsibilities Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs β¦ Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management; Engagement Management (EM Certification) Awareness and familiarity of both DevOps and Waterfall cycles More β―
activities through pair programming Required Skills Strong background in software testing and quality engineering Hands-on experience with CI/CD pipelines Proficiency with Git/GitLab Excellent communication and coaching skills Strong stakeholder management abilities Quality-first mindset Preferred Skills Experience with automation tools (JUnit, Playwright, Selenium, Cucumber) Familiarity with performance testing (Gatling) and security testing More β―
technical solutions π Ensure all issues are properly logged and prioritised π Manage multiple open issues simultaneously π€ About You Weβre looking for someone who is: π§ Analytical, with strong problem-solving skills π¬ An excellent communicator, both written and verbal π€ Able to build rapport and trust, even in challenging situations π Enthusiastic, positive, and customer-oriented π±οΈ Technically adept, with a high aptitude for β¦ learning new technology π οΈ Experienced in technical support and troubleshooting (ideally with EV chargers) ποΈ Organised, with strong admin skills and attention to detail β¦ Committed to outstanding integrity and ethics π Qualifications & Experience Experience in technical support and troubleshooting Analytical skills and a background in customer support Working knowledge of Salesforce.com (desirable) Excellent communication and administration skills Experience with electric vehicles or EV chargers is highly desirable π Ready to power the future of clean energy? Click βApply nowβ and join Sync Energy in More β―
paced environment You'll also have: Strong understanding of application support and incident management Experience with ticketing systems and troubleshooting workflows Knowledge of access controls and admin permissions Great communication and problem-solving skills Ability to work with different teams and explain technical issues clearly Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We More β―