2 of 2 Support Engineer Jobs in Telford

Join a dynamic, forward-thinking tech team and elevate your support career! We're looking for a driven Tier 2 Technical Support Engineer to deliver expert help and make a real impact. Technical Support Engineer – Tier 2 Telford Head Office Full time, permanent £25,000 - £29,000 per annum DOE Please Note: Applicants must be … in a supportive, exciting environment where ideas are encouraged, and progression is part of our DNA. The Role We're on the hunt for a skilled Tier 2 Technical Support Engineer to provide remote support, troubleshoot complex technical issues, and champion customer satisfaction. You'll be the go-to for advanced technical problems, delivering timely, high-quality … service within agreed SLAs. Key Responsibilities: Identify root causes and implement long-term solutions Troubleshoot and resolve complex Tier 1 escalations Support across software, hardware, and networking platforms Deliver remote cloud-based telephony installations Manage service upgrades and additional customer provisions Offer technical guidance and onboarding for new users Configure and support broadband, routers, Wi-Fi and hosted More ❯

A leading quantitative trading firm with a strong engineering and collaborative culture is seeking an Application Support Engineer to join their growing Market Technology Operations team. You'll help maintain critical trading infrastructure that covers transactions across global markets. You'll be part of a collaborative group working at the intersection of trading strategy and technology, ensuring systems … operate with maximum efficiency and reliability. This position combines technical problem-solving with financial markets knowledge in a dynamic environment. Key Responsibilities Support Low- Latency trading applications and market data systems Monitor system health and resolve incidents before they impact trading operations Investigate complex data anomalies using both automated tools and manual analysis Collaborate with development teams to implement … improvements and new features Manage user access and configurations across multiple trading platforms Design and implement monitoring solutions for early detection of potential issues Create and maintain documentation for support processes and troubleshooting guides Participate in on-call rotation to ensure 24/7 coverage of global trading systems Use the latest technology stacks such as AWS, Java More ❯