2 of 2 Remote 2nd Line Support Jobs in the Thames Valley

Our Client, a leading, fast-growing global financial services group, seeks a 2nd Line IT Support Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced … IT Service Desk and providing continuous service improvement activities. As a 2nd Line IT Support Analyst, you will be working closely with the third-party first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd … team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to More ❯

Technical Product Support Engineer (2nd Line, SaaS) Team: Customer Experience Location: Thame Work Model: hybrid Work Type: Permanent Hi, we're Smoove, part of the PEXA Group. Our vision is to simplify and revolutionise the home moving and ownership experience for everyone. We are on a mission to deliver products and services that remove the … business expands, we are looking for ambitious, talented people to join us. As a cross-functional enabler, you'll play a central role in resolving complex issues, providing second-line support for escalated cases, supporting client onboarding, and coordinating key aspects of product health. Your day may begin by investigating an issue raised by CX- replicating … Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice . Technical Product Support Provide second-line support for product issues escalated by internal or external teams. Diagnose issues across the product's UI and APIs by replicating errors, reviewing logs, and isolating More ❯