2nd Line Support Jobs in the Thames Valley

Second Line Support
South East > Thames Valley

The median Second Line Support salary in the Thames Valley is £34,000 per year, according to job vacancies posted during the 6 months leading to 24 March 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
24 Mar 2025
Same period 2024 Same period 2023
Rank 156 193 132
Rank change year-on-year +37 -61 +79
Permanent jobs requiring a 2nd Line Support 7 55 130
As % of all permanent jobs advertised in the Thames Valley 0.25% 0.85% 2.12%
As % of the Job Titles category 0.31% 0.90% 2.34%
Number of salaries quoted 7 53 122
10th Percentile £27,650 £26,250 £23,550
25th Percentile £30,500 £27,500 £25,000
Median annual salary (50th Percentile) £34,000 £30,000 £30,000
Median % change year-on-year +13.33% - +8.11%
75th Percentile £39,375 £33,250 £32,438
90th Percentile £42,000 £38,750 £33,975
South East median annual salary £32,500 £30,000 £30,500
% change year-on-year +8.33% -1.64% +10.91%

All Permanent IT Job Vacancies
Thames Valley

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Thames Valley. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Thames Valley with a recognized job title 2,237 6,103 5,567
% of permanent jobs with a recognized job title 81.08% 94.75% 90.76%
Number of salaries quoted 1,240 4,399 3,187
10th Percentile £31,250 £28,790 £28,954
25th Percentile £41,250 £36,750 £36,250
Median annual salary (50th Percentile) £57,500 £50,000 £52,500
Median % change year-on-year +15.00% -4.76% -4.55%
75th Percentile £73,750 £65,000 £71,250
90th Percentile £88,750 £80,000 £86,250
South East median annual salary £55,000 £50,000 £55,000
% change year-on-year +10.00% -9.09% -

2nd Line Support
Job Vacancy Trend in the Thames Valley

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for 2nd Line Support in the Thames Valley

2nd Line Support
Salary Trend in the Thames Valley

3-month moving average salary quoted in jobs citing 2nd Line Support in the Thames Valley.

Salary trend for 2nd Line Support in the Thames Valley

2nd Line Support
Salary Histogram in the Thames Valley

Salary distribution for jobs citing 2nd Line Support in the Thames Valley over the 6 months to 24 March 2025.

Salary histogram for 2nd Line Support in the Thames Valley

2nd Line Support
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Thames Valley region over the 6 months to 24 March 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Buckinghamshire +46 3 £33,500 +9.84% 1
Oxfordshire +28 2 £33,500 +4.69%
Berkshire +22 2 £42,500 +41.67% 1
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Thames Valley

For the 6 months to 24 March 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Thames Valley region featuring 2nd Line Support in the job title.

1 6 (85.71%) Windows
1 6 (85.71%) Active Directory
2 4 (57.14%) Microsoft Exchange
2 4 (57.14%) Microsoft
2 4 (57.14%) Microsoft 365
2 4 (57.14%) Customer Service
3 3 (42.86%) Windows Server
3 3 (42.86%) Azure
3 3 (42.86%) SharePoint
4 2 (28.57%) TCP/IP
4 2 (28.57%) Mac OS
4 2 (28.57%) Hyper-V
4 2 (28.57%) Windows 7
4 2 (28.57%) Apple iOS
4 2 (28.57%) Amazon RDS
4 2 (28.57%) OneDrive
4 2 (28.57%) Android
4 2 (28.57%) Cybersecurity
4 2 (28.57%) Windows 10
5 1 (14.29%) Remote Desktop
5 1 (14.29%) Line Management
5 1 (14.29%) Problem-Solving
5 1 (14.29%) Cost Reduction
5 1 (14.29%) Entra ID
5 1 (14.29%) Data Centre
5 1 (14.29%) Driving Licence
5 1 (14.29%) Ticket Management
5 1 (14.29%) Exchange Server 2013
5 1 (14.29%) Microsoft Intune
5 1 (14.29%) Windows 8

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (57.14%) Microsoft Exchange
2 3 (42.86%) SharePoint
3 1 (14.29%) Exchange Server 2003
3 1 (14.29%) Exchange Server 2007
3 1 (14.29%) Exchange Server 2010
3 1 (14.29%) Exchange Server 2013
Applications
1 1 (14.29%) Microsoft Office
Cloud Services
1 4 (57.14%) Microsoft 365
2 3 (42.86%) Azure
3 2 (28.57%) OneDrive
4 1 (14.29%) Entra ID
Communications & Networking
1 2 (28.57%) TCP/IP
2 1 (14.29%) ADSL
2 1 (14.29%) DHCP
2 1 (14.29%) DNS
2 1 (14.29%) Firewall
2 1 (14.29%) Remote Desktop
Database & Business Intelligence
1 2 (28.57%) Amazon RDS
General
1 1 (14.29%) Law
1 1 (14.29%) Legal
1 1 (14.29%) Manufacturing
Miscellaneous
1 1 (14.29%) CMDB
1 1 (14.29%) Data Centre
1 1 (14.29%) Driving Licence
1 1 (14.29%) Smartphone
Operating Systems
1 6 (85.71%) Windows
2 3 (42.86%) Windows Server
3 2 (28.57%) Android
3 2 (28.57%) Apple iOS
3 2 (28.57%) Mac OS
3 2 (28.57%) Windows 10
3 2 (28.57%) Windows 7
4 1 (14.29%) OpenBSD
4 1 (14.29%) Windows 8
4 1 (14.29%) Windows Vista
4 1 (14.29%) Windows XP
Processes & Methodologies
1 4 (57.14%) Customer Service
2 2 (28.57%) Cybersecurity
3 1 (14.29%) Configuration Management
3 1 (14.29%) Cost Reduction
3 1 (14.29%) ITSM
3 1 (14.29%) Line Management
3 1 (14.29%) Logistics
3 1 (14.29%) Problem-Solving
3 1 (14.29%) Project Management
3 1 (14.29%) Root Cause Analysis
3 1 (14.29%) Service Delivery
3 1 (14.29%) Ticket Management
Qualifications
1 1 (14.29%) Degree
System Software
1 6 (85.71%) Active Directory
2 2 (28.57%) Hyper-V
Systems Management
1 1 (14.29%) Microsoft Intune
Vendors
1 4 (57.14%) Microsoft
2 1 (14.29%) Apple
2 1 (14.29%) Cisco
2 1 (14.29%) Citrix