9 of 9 Remote Case Management Jobs in the Thames Valley

and skills they need to perform their roles. Continuous Improvement: Collect system improvement needs, configure systems, manage continuous improvement initiatives, and assess the cost/benefit of potentialimprovements. Project Management: Perform gap analysis, manage implementation plans, update documentation, and communicate new systems and processes to leadership, ensuring projects remain on track. System Documentation: Document system designs, legal requirements, and … line with the company's digitisation strategy. Internal Controls: Contribute to HR systems strategy, document system usage and internal controls, and ensure changes meet legal and regulatory requirements. Stakeholder Management: Align system changes with relevant stakeholders, articulate the needs, and engage with relevant teams, such as Global HR Business Process Optimisation (HRBPO), Global HR Development and Operations (HRDO) and … you don't tick every box on this page - we're great at spotting talent and potential in everyone: 5+ years of relevantexperience in HR, payroll, and/or case management would be desirable. Additionally, 3+ years of experience in HR, process improvement/management, system management, and/or project management. Ability to provide project More ❯

for Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect … management in ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

for Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect … management in ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

and geographical constraints. Transaction Monitoring: Setting up rules and alerts that c ontinuously monitor transactions made that help identify suspicious patterns indicative of money laundering or fraud. Implementation of case management escalation to authorities in line with local regulation and compliance What you’ll do Product Strategy & Roadmap: Define and communicate the vision and strategy for any defend … protect capabilities, ensuring alignment with EML Payments’ broader business objectives and local compliance and regulation. Develop and maintain a detailed product roadmap that outlines features, milestones, and timelines. Stakeholder Management: Collaborate with internal teams (e.g., technical, design, finance & fraud ops) and external stakeholders (e.g., fraud authorities) to gather requirements and feedback for product development. Build and maintain strong relationships … party authorities. Data Analysis & Insights: Leverage customer and data to make informed product decisions, optimise program performance, and identify areas for improvement. Provide regular reports and insights to senior management on program performance, including customer participation, transaction trends, and feedback. Market Research & Competitive Analysis: Monitor industry trends, local regulation & compliance requirements to ensure EML Payments stays ahead of market More ❯

Digital Business Analyst - Case managment system replacement with MS Dynamics - Central Government - £450 - £500 a day - Outside IR35 - London/Hybrid Working Soft Skills: Good attention to detail and knows what quality looks like Good listening skills and requirements analysis challenging the status quo Creating User Stories Good Communicator, good soft skills – excellent stakeholder management skills Experience: Min … years experience as a BA Must have recent Case Management System experience with Dynamics Digital transformation project experience A solid background in Waterfall and Agile methodologies Some public sector experience More ❯

Microsoft Dynamics 365 Manage CRM architecture, permissions, workflows, and business automation Oversee data governance, quality control, and GDPR compliance Drive the integration of CRM with finance, events, and volunteer management systems Deliver training and user documentation to support organisation-wide adoption Support the development of engagement models and journey mapping using CRM data Provide actionable insights through custom reporting … Skills & Qualifications Essential Proven experience managing and developing Microsoft Dynamics 365 CRM Strong understanding of CRM architecture, integrations, and business automation Experience with data governance , GDPR compliance, and consent management Skilled in translating business needs into CRM functionality Confident communicator with experience in training and stakeholder engagement Desirable Experience in the charity or non-profit sector Knowledge of Power … Platform , Customer Insights , or Dynamics 365 Marketing Familiarity with case management, supporter engagement, or fundraising systems Benefits 10% employer pension contribution (with 5% employee contribution) Life assurance from day one Access to Employee Assistance Programme Flexible hybrid working (3 days per week in office) A meaningful role with real impact in a national organisation supporting vital communities More ❯

Provide technical leadership on forensic tools such as EnCase, FTK, Axiom, Cellebrite and others. Deliver clear technical explanations and expert guidance to non-technical clients and legal teams. Oversee case management from initial instruction through to reporting, ensuring deadlines and client needs are consistently met. Stay at the forefront of emerging trends, tools and techniques in digital forensics. More ❯

Location: Hybrid, (London) – 1–2 days onsite Duration: 3-4 months (possible extension) Client : Media Lead the rollout of Agentforce for Service and Einstein AI features (Next Best Action, case summarisation, knowledge article generation, reply recommendations). Collaborate with internal Salesforce, Contact Centre, and Operations teams to identify and prioritise AI use cases. Hands-on configuration of Service Cloud … Flows , Omni-Channel , Case Management , and Knowledge . Shape prompt strategies, behaviour guardrails, and drive AI-enabled service improvements. Deliver demos/playbacks to showcase outcomes to stakeholders. Must have proven experience with Salesforce Service Cloud and Salesforce AI implementations (Agentforce/Einstein). Certifications (Admin, Advanced Admin, AI Associate, App Builder) and AI-focused Salesforce delivery experience More ❯