1 to 25 of 27 Remote/Hybrid Customer Experience Jobs in the Thames Valley

user-focused designer with a passion for crafting engaging digital experiences? Do you thrive working on projects in Graphic Design, UI Design, UX/CX Strategy and Website Design? We are seeking a talented individual with skills in Customer & User Experience to join our clients growing Digital Team. … journey maps, user flows, wireframes and prototypes. Excellent skills in Graphic Design. Proven experience in UI Design, UX, Customer Experience (CX) or Digital Experience Design. Strong knowledge of user research methodologies and usability testing. Ability to translate customer insights into practical design solutions. Experience ...

earlier stages of your career with a passion for creating exceptional digital experiences? Do you enjoy bringing together Graphic Design, UI Design, UX Strategy, Customer Experience and Website Design to deliver innovative, user … centred solutions? We're looking for a talented Digital Designer with a strong understanding of User Experience (UX) and Customer Experience (CX) to join our client's growing Digital Team. This is a fantastic opportunity to play a key role in shaping and enhancing the digital journey ...

This is a pivotal role where you’ll help to deliver our design process for change and support the delivery of new customer (CX) and user experience (UX) focused initiatives here at APM. You will also be responsible for designing and recommending compelling and enjoyable experiences through … better understand the needs of our memberships and prospective members (both Individual and Corporate). APM are on a multi-year journey to embed CX|UX ways of working into our organisation, and this role will give you an opportunity to share the value and opportunities around customer centred ...

onsite Duration: 6Months+ Rate: 500GBP/Day Inside IR35 About the Role We are seeking an experienced Technical Business Analyst to join a major customer transformation programme. The successful candidate will bridge the gap between business and technology teams, helping to modernise customer service capabilities through AI, digital … Architects, and cross-functional delivery squads to analyse the existing application landscape, identify opportunities for technical re-use, and support the delivery of innovative customer journeys. Key Responsibilities Analyze the existing technical landscape, particularly IVR and customer service applications. Assess opportunities to re-use or enhance existing solutions ...

Senior Key Account Manager. Key Account Manager, Account Manager, Customer Account Manager, Client Manager. An experience Account Manager who thrives on building long-term partnerships and delivering real commercial value for clients. Working for a market-leading technology provider that supplier digital and hardware solutions across the Hospitality … sector. Helping some of the UKs best-known hospitality brands improve customer experience, speed of service and sales performance. QSR, EPOS, Digital Signage, Cashless payment systems or exposure to similar technology will be beneficial. Role created due to growth, excellent long-term prospects within the business ...

developing strategic relationships, and supporting the wider sales team with expert product knowledge. You’ll play a key role in positioning Ergotron solutions within customer environments and helping to unlock new revenue streams. This role will suit someone who enjoys building relationships, influencing opportunities, and taking a proactive approach … promotions, and key information to both customers and internal teams To set you up for success, we are looking for the following skills and experience: Experience in a sales, product, or account management environment Confident communicator, able to engage effectively with internal teams and external partners Proactive ...

existing partners, the primary focus is on building and developing your own pipeline, identifying new opportunities, and winning new business within our existing customer base. You’ll be responsible for driving revenue and profit growth through proactive engagement, outbound activity, and strong relationship building. This role will suit someone … support partners in expanding their UCC and AV offerings. To set you up for success, we are looking for the following skills and experience: Experience in a sales or account-based role, ideally within technology, IT distribution, or a related sector. Knowledge or interest in UCC/ ...

Salesforce Technical Lead Salary: £50,000- £55,000 per annum (depending on experience) 12-month Fixed Term Contract (Full time - 35 hours per week) Hybrid Working – Home Based/Princes Risborough We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards … ensuring the effective design, development, integration and optimisation of Salesforce CRM, Sales Cloud and Marketing Cloud, supporting APM’s strategic digital roadmap and customer experience ambitions. You will work closely with the Salesforce Product Owner, Revenue Operations Product Owner, Business Analysts, IT & Digital Team colleagues and wider stakeholders ...

strong background in Cloud Hosting to join a major programme within the Defence and Aerospace sector. This role requires active Security Clearance and experience working within highly regulated, secure environments. The successful candidate will be responsible for defining the vision, strategy, roadmap, and delivery of enterprise cloud hosting services … delivery teams. Ensure cloud platform services meet security, compliance, governance, and operational requirements. Monitor and improve product performance through appropriate KPIs and metrics. Champion customer experience, self-service capabilities, and continuous improvement. Support architects and engineering teams in shaping integrated cloud platform solutions. Manage risks, issues, and escalations ...

adoption and deliver measurable value for our customers and for Travelport. This is a hands-on role suited to someone who thrives in solving customer problems, delivering value and measuring the outcome. You will be collaborating closely with other product teams, engineering, support teams and commercial and translating requirements … into great customer experiences. Your role in action: Collaboratively shape and manage Travelport Smartpoint’s content search, booking, and servicing experiences, from discovery to customer release. Provide meaningful contribution to the product strategy and roadmap. Through a good understanding of travel agencies workflows and ecosystems, identify problems ...

skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service … work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support ...

accounting platforms, and the accounting orchestration layer behind them. Own product strategy and roadmap for a key area of the platform, shaping the customer experience across web and mobile. Partner with engineering to manage priorities, technical trade-offs, and delivery timelines. Use customer research, stakeholder feedback … data insights to identify opportunities and prioritise initiatives. Lead cross-functional teams to deliver roadmap objectives and measure success against key business and customer outcomes. Requirements 47 years product management experience in fintech, payments, or financial services. Experience with ERP integrations, accounting systems, or financial operations, with ...

shape how the team does the same. Key Responsibilities Own product strategy and roadmap for a key area of the platform, shaping the customer experience across web and mobile. Partner with engineering to manage priorities, technical trade-offs, and delivery timelines. Use customer research, stakeholder feedback … data insights to identify opportunities and prioritise initiatives. Lead cross-functional teams to deliver roadmap objectives and measure success against key business and customer outcomes. Requirements 47 years product management experience in fintech, payments, or financial services. Experience owning product strategy and roadmaps for complex products. Strong ...

answers you need, instantly! * JOB DETAILS At Apogee Corporation, we are shaping what modern workplace services look like - combining over 30 years of experience with the innovation strength of being an independent subsidiary of HP Inc. We help organisations work smarter, faster, and with far less friction. Our ambition … partner growth Work closely with operational teams to ensure services are deliverable, scalable, and efficient Resolve commercial or delivery challenges where needed, balancing customer expectations with operational reality Build and manage a healthy pipeline and use data to drive performance improvement A typical working pattern is Monday to Friday ...

identifying opportunities to grow the account. You'll work cross-functionally with sales, professional services, content, and technical teams to shape a seamless customer experience, and you'll lead commercial conversations at renewal, negotiating terms and pricing directly with senior stakeholders. This is a client-facing, relationship … role suited to someone who's customer-obsessed, commercially minded, and comfortable managing multiple accounts and stakeholders simultaneously. Hybrid working, with a UK base near the Thames Valley area. Responsibilities Manage a portfolio of corporate customers, driving retention, usage, and satisfaction Act as the primary day-to-day point ...

roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc... 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability … learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport ...

role offers the opportunity to take a leading role in shaping, delivering and improving Salesforce solutions that support business growth, operational efficiency and exceptional customer experiences. You will provide technical leadership across the Salesforce platform, combining hands-on development expertise with the ability to understand business challenges, translate requirements … delivered end-to-end — explaining the business challenge, your technical approach, the implementation and the outcome. You will bring: Strong hands-on Salesforce development experience Proven experience designing and delivering Salesforce solutions Strong Apex development skills, including writing clean, maintainable code and supporting testing Experience building solutions ...

have already been involved in recent LGR activity, particularly during the early-stage conversations and proposal development phases within other local authorities. This experience is seen as critical in ensuring momentum and delivery confidence from day one. Your new role This is a senior Programme Manager role leading … through to implementation in line with programme objectives. You will take ownership of delivery across key areas such as systems, finance, procurement, relationships or customer experience, ensuring that plans, milestones and dependencies are clearly defined and actively managed. Working closely with senior stakeholders, you will bring structure, pace ...

relationships with prospective and existing customers Manage the full sales cycle from lead generation through to closing deals Develop tailored logistics solutions to meet customer requirements Work closely with operational teams to ensure an outstanding customer experience Deliver against ambitious sales targets while growing your customer ...

build the UK's most comprehensive and innovative consumer legal services platform, combining digital agility with a nationwide network and millions of existing customer relationships. The Opportunity This is not a role for someone who wants to maintain the status quo. Currently operating as an agile, fast-paced "skunk … partnerships with major charities and commercial organisations. Digital Transformation: Champion a digital-first approach, leveraging automation, AI, and advanced product development to optimise customer journeys. Who You Are A Commercial Operator: We are looking for a T-shaped general manager and growth-focused leader; technical legal expertise is entirely ...

with sales and US-based teams, youll optimise campaigns across multiple channels, accelerate deal cycles, and build strong alignment across regions. This role requires experience navigating complex buying environments and delivering measurable impact in fast-moving, high-accountability settings. WHAT YOULL BE UP TO Develop and execute integrated demand … PERFECT PARTNER? Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

with sales and US-based teams, youll optimise campaigns across multiple channels, accelerate deal cycles, and build strong alignment across regions. This role requires experience navigating complex buying environments and delivering measurable impact in fast-moving, high-accountability settings. WHAT YOULL BE UP TO Develop and execute integrated demand … PERFECT PARTNER? Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

with sales and US-based teams, youll optimise campaigns across multiple channels, accelerate deal cycles, and build strong alignment across regions. This role requires experience navigating complex buying environments and delivering measurable impact in fast-moving, high-accountability settings. WHAT YOULL BE UP TO Develop and execute integrated demand … PERFECT PARTNER? Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

cross-functionally to align product and engineering goals Handle the critical moments - confidently manage incidents and high-pressure challenges What you'll bring Strong experience delivering complex software systems at scale Proven ability to lead technical direction within a team or domain Expertise in JavaScript/TypeScript, Node.js … React Solid understanding of architecture, APIs, and database design Experience with DevOps, CI/CD, testing, and modern engineering practices A passion for mentoring and developing others The ability to balance fast delivery with long-term quality and scalability What makes you stand out You're a problem-solver ...

gather and validate service information. Ensure catalogue content aligns with the organisation's IT strategy and business needs. Support improvements in service delivery and customer experience through better service information. What we're looking for: Awareness of different products and services and how they are presented to users. … Ability to identify and engage users or stakeholders to gather evidence of user needs. Experience shaping and defining research activity that fits user needs. Ability to use quantitative and qualitative user data to drive outcomes. Comfortable working independently, sharing information and assisting others with service requests. Desirable: ITIL Foundation ...