14 of 14 Remote/Hybrid Customer Experience Jobs in the Thames Valley

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape … major enterprise clients while working with one of the most innovative cloud platforms in the industry. Key Responsibilities Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. Translate ...

deliver measurable value for both customers and the business. This is a hands‐on, outcome‐driven role , ideal for someone who enjoys solving complex customer problems, learning through data and delivering tangible results. You’ll work closely with product, engineering, support and commercial teams to translate requirements into exceptional … customer experiences. Your role in action Shape and manage the product’s search, booking and servicing experiences from discovery through to customer release. Contribute to product strategy and long‐term roadmapping. Use understanding of travel agency workflows to identify opportunities for smarter, more efficient travel selling. Define, analyse ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

Excellent troubleshooting ability. Professional, positive, flexible and approachable. Strong team player with cross-functional collaboration skills. High energy, proactive attitude and a commitment to customer satisfaction. Strong attention to detail. Creative problem-solving mindset. Minimum Requirements Excellent knowledge of Windows 11 installation and configuration. Strong MacOS installation & configuration capability. … Solid experience with the Microsoft 365 admin suite (Intune, SharePoint, Teams, Exchange, Entra ID, etc.). Familiarity with email filtering technologies (Mimecast, Barracuda, Sophos Email Gateway). Experience with Microsoft Server OS (2016/2019/2022/2025). Troubleshooting skills across firewalls, switches, wireless technologies ...

early talent teams across multiple regions. Its flexible configuration allows organisations to tailor workflows while delivering a seamless and engaging candidate experience. The Customer Success function operates across multiple UK locations and plays a key role in supporting global clients. The team is responsible for implementation, ongoing optimisation … ensuring customers gain maximum value from the platform. The Role As a Customer Success Manager, you will take ownership of onboarding new clients and supporting platform relaunches. This includes configuring the system to meet specific client needs, guiding implementation, and delivering training to ensure successful adoption. You will ...

roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc... 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability … learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport ...

Chairing the Service Councils for Networking and Connectivity, ensuring we have the right services in the portfolio and driving collaboration to ensure high quality customer experience Championing the priorities across Networking & Connectivity services for all relevant customers, in alignment with the sales strategy Reviewing our existing proposition … partners We'd love you to have A leader in technology innovation, skilled at engaging stakeholders, executives, and suppliers with a fully commercial approach Experience from a previous Networking & Connectivity services role or senior technologist role across multiple sectors Exceptional interpersonal & influencing skills, proven history of building and maintaining ...

hear from you! We are a dynamic software company. Established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation. Then we have an exciting opportunity as a Senior Software Engineer, where … through to development, deployment, and optimisation, all within a modern, AWS‐based environment. **Who are we looking for** You’ll bring deep, hands-on experience building Python-based services, ideally as part of a microservices architecture, with a strong focus on performance, scalability, and maintainability. Your commercial background should ...

dynamic software company. E stablished in 2006, with a vision of help ing the energy and utilities sector s improve customer experience and lower their cost to serve , using smarter process automation. Are you curious about what the future in tech holds? Do you have the drive … through to development, deployment, and optimisation, all within a modern, AWS-based environment. Who are we looking for You'll bring deep, hands-on experience building Python-based services, ideally as part of a microservices architecture, with a strong focus on performance, scalability, and maintainability. Your commercial background should ...

Managers to join their growing company. This is your chance to inspire, motivate, and coach a team to success, empowering them to deliver exceptional customer service. Your role will involve: Leading and inspiring a mid sized high-performing team. Coaching and mentoring team members for growth and development. Open … communication and alignment with business and personal goals. Resolve challenges to improve efficiency and customer experience. Track data and analytics to make informed decisions in accordance to KPI's. Develop training plans to maintain skill alignment. Innovation and service excellence. Delegate incoming work to relevant team members. Your Experience ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

opportunities. Using advanced merchandising tools, analytics, and BI, the successful candidate will maximize visibility, conversion, cross-selling, and revenue growth while delivering an excellent customer experience. This position requires strong commercial acumen, attention to detail, and the ability to thrive in a fast-paced, dynamic environment. Responsibilities: Manage online … trading and merchandising for customer-facing websites. Optimize the onsite customer journey to increase conversions through effective product presentation. Organize and refine category structures, product sequencing, filters, and taxonomy for seamless navigation across all devices. Collaborate with teams across Email, Social, Buying, Design, Digital Marketing, Operations, Development ...

Digital Location: Reading (Hybrid, 2 days per week) Duration: Initial 6 months Contract Type: Inside IR35 Day Rate Help shape the future of our customer experience. We’re looking for a Senior UX Researcher to join our Digital team and lead the research that powers our product strategy. … senior stakeholders Champion inclusive research and user‐centred practices across teams Support continuous discovery and ongoing feedback loops What You’ll Bring 5+ years’ experience as a UX Researcher Strong background in e‐commerce (fashion/retail ideal) Expertise across a wide range of UX research methods Ability ...