23 of 23 Remote Customer Experience Jobs in the Thames Valley

Travel. Impact. Growth. This is Customer Success with purpose. Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products … We're looking for a Customer Success Manager who's ready to make a real impact. You'll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product. Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM Salary: £35k–£40k base + Bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid (2 days/week in-office) You'll bring proven experience in customer success, account management or client services, a strong handle on CRM More ❯

major period of digital transformation. They are seeking a Head of Digital & AI to lead the integration of digital and AI-enabled initiatives across their retail estate, enhancing the customer experience and driving operational efficiency. This permanent position sits at senior leadership level and offers the opportunity to shape strategy, oversee delivery, and play a pivotal role in … AI-enabled programmes. Oversee delivery of CRM, CDP, EPOS, digital signage, and order/pay solutions through a team of project managers. Drive adoption of AI use cases, including customer flow analysis, safety monitoring, stock management, and back-office operational AI tools. Ensure digital and AI initiatives are integrated into a cohesive customer experience strategy. Manage third … from external delivery. Act as a senior technology leader, balancing corporate credibility with pragmatic delivery oversight. Requirements Proven track record in retail, hospitality, or consumer-facing technology leadership . Experience overseeing CRM and CDP programmes in a multi-site environment. Demonstrated exposure to AI in operational/retail settings (e.g. vision tech, customer behaviour analysis, inventory management). More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

a key role in shaping our services with a focus on our residential customers. You'll help design and refine digital solutions that are intuitive, thoughtful, and aligned with customer needs. Location : We have a hybrid-work environment, where you will be predominantly home-based but required to travel to office site occasionally On a day-to-day basis … you will be: Responsible for upholding excellent customer experience for all the products and journeys within your team Driving collaboration across teams Researching and understanding customer needs through explorative research, usability testing and data analysis Working closely with Product Owners and Tech teams to ship high quality work Contributing to our design systems and continuous improvement of … ways of working within the team Champion and maintain standards of design in the wider business function Knowledge, Skills & Experience We need you to have experience working across all parts of the design process - although it's fine if you are stronger in some areas than others. This includes: UX Research UX Design UI Design Design thinking Working More ❯

a key role in shaping our services with a focus on our residential customers. You'll help design and refine digital solutions that are intuitive, thoughtful, and aligned with customer needs. Location : We have a hybrid-work environment, where you will be predominantly home-based but required to travel to office site occasionally On a day-to-day basis … you will be: Responsible for upholding excellent customer experience for all the products and journeys within your team Driving collaboration across teams Researching and understanding customer needs through explorative research, usability testing and data analysis Working closely with Product Owners and Tech teams to ship high quality work Contributing to our design systems and continuous improvement of … ways of working within the team Champion and maintain standards of design in the wider business function Knowledge, Skills & Experience We need you to have experience working across all parts of the design process - although it's fine if you are stronger in some areas than others. This includes: UX Research UX Design UI Design Design thinking Working More ❯

wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with the outsourced service desk to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues … Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or More ❯

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading … FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Graduate Accountant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and … Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or More ❯

Service Designer Digital Transformation B2B Portal A global Telecoms client is undertaking a major transformation of a long-standing B2B customer portal. This role will focus on the transformation of this legacy system to meet the needs and demands of todays customers. Youll not only identify opportunities for improvement but also make actionable recommendations and see them through to … delivery. Key Responsibilities: Leading on service design and business analysis activities for the B2B customer portal transformation Reviewing legacy processes and proposing innovative, practical improvements Acting as a trusted advisor to stakeholders, guiding them on what to do and how to approach this type of digital/software transformation Collaborating across business and technical teams to ensure solutions meet … both customer and business needs Driving continuous improvement to deliver a seamless and modern customer experience What were looking for Strong Business Analysis background , with progression into Service Design Experience in digital/software transformation within Telecoms Previous experience with a major telco is highly desirable Proven ability to influence, manage, and engage stakeholders at More ❯

as point of escalation for service-related issues. Take the initiative to challenge existing ways of working and establish new processes that increase efficiency and provide new capabilities Enhance customer experience : Implement service improvements which are identified and prioritised as a business. Collaborate : Work with engagement teams to grow accounts Automate : Identify opportunities to automate, streamline and improve … knowledge: Keep up to date with changes to the ArcGIS System and Cloud Providers, finding new ways it can be used to solve our customers real-world problems. Gain experience of the latest technology and understanding of our key market sectors. About You We are keen to consider candidates with a range of experience for the Consultant role … this would be a great career if you: Have experience in a technical role, ideally with experience in AWS/Azure and/or ArcGIS Enterprise. Have an interest in developing your IT and cloud and Esri technology skills. Enjoy problem solving and have an ability to understand a challenge from multiple perspectives. Have an aptitude for technological More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

Internal Account Manager UK Sales Make every customer interaction count ??? Their client is a leading unified communications company who help their partners deliver brilliant converged communications and collaboration solutions across Europe, making it easy for customers to connect and get work done. If you enjoy building relationships, finding opportunities, and seeing orders through from quote to delivered, youll feel … CRM, and keep customers coming back. Own the details: process orders accurately and on time, support invoicing, and help resolve any hiccups fast. Team up with colleagues in Sales, Customer Success and Operations to keep the customer experience seamless. Track their pipeline and follow up on key quotes, adding services where they bring extra value. Youll thrive … comfortable with outbound calling and managing your time well. Are organised, detail-driven, and happy working across a few systems (CRM/order processing). Bring a problem-solving, customer-first mindset, and youre a true team player. Nice to have (not a deal-breaker): experience in IT/AV/UC distribution, sales forecasting, and sales methodologies. More ❯

a Lead Android Engineer to join our clients forward-thinking mobile team. Our client is one of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯

a Lead Android Engineer to join our clients forward-thinking mobile team. Our client is one of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a … customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £55k - £57.5k base salary + Bonus and great benefits Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level. More ❯

creativity with execution , delivering high-impact marketing and product assets while helping shape the visual identity of a growing tech brand. The successful candidate will translate complex software and customer experience concepts into clear, engaging visuals across digital, web, and offline channels , supporting campaigns, landing pages, social media, events, and more. Key Responsibilities Brand Identity & Storytelling Shape and … Design Design high-impact marketing assets including campaigns, presentations, reports, sales collateral, and whitepapers. Create social media graphics, infographics, simple animations, and video content to drive engagement. Web & Digital Experience Collaborate on website and landing page design. Maintain consistent visual language across product-adjacent marketing touchpoints. Apply basic HTML/CSS knowledge to support web content updates and optimization. … teams to deliver integrated campaigns. Technical Skills & Tools Strong portfolio demonstrating brand design, digital campaigns, and product storytelling. Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Canva . Experience with motion graphics/video tools (Premiere Pro, After Effects, Canva Video) is a bonus. Basic understanding of HTML/CSS . Familiarity with CMS platforms (HubSpot, WordPress, Webflow More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. Below covers everything you need to know about what this opportunity entails, as well as what is … expected from applicants. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £50k base salary Bonus Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare … life assurance, cinema tickets & more Location: Milton Keynes – Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level.d02fcfcb-6df4-40ee-95cf-3eb059ce3173 More ❯

Impact Where Tech Meets People Are you a Software Trainer who s not just confident with systems, but passionate about people? You will be at the heart of our customer experience team, providing first class software consultancy services, giving you the chance to shape how our customers use and love our products. You won t just train, you … You ll work across departments and alongside clients, leading engaging training sessions both online and on-site. Role: Software Trainer , Software training, Product Trainer, Application Trainer, Software Training Consultant, Customer Enablement Specialist Salary: circa £40k base salary + bonus and great benefits! Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets … more Location: Milton Keynes (Hybrid 2 days a week in the office) If you ve got experience delivering software training, a people-first mindset, and the curiosity to solve problems before they become blockers, we d love to meet you. In return, we offer great benefits, true work-life balance, and a team that values what you bring. Ready More ❯

Impact Where Tech Meets People Are you a Software Trainer who's not just confident with systems, but passionate about people? You will be at the heart of our customer experience team, providing first class software consultancy services, giving you the chance to shape how our customers use and love our products. You won't just train, you … You'll work across departments and alongside clients, leading engaging training sessions both online and on-site. Role: Software Trainer , Software training, Product Trainer, Application Trainer, Software Training Consultant, Customer Enablement Specialist Salary: circa £40k base salary + bonus and great benefits! Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets … more Location: Milton Keynes (Hybrid – 2 days a week in the office) If you've got experience delivering software training, a people-first mindset, and the curiosity to solve problems before they become blockers, we'd love to meet you. In return, we offer great benefits, true work-life balance, and a team that values what you bring. Ready More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Mulesoft AnyPoint, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. As an individual you will be a self-starter with strong organisation skills and experienced at delivering to deadlines. You will have a passion for working in More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Mulesoft AnyPoint, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. As an individual you will be a self-starter with strong organisation skills and experienced at delivering to deadlines. You will have a passion for working in More ❯

Internal Account Manager Are you a natural at building relationships and driving sales? Do you thrive in a fast-paced, customer-focused environment? Were looking for a motivated Internal Account Manager to join a growing team where youll play a key role in managing existing customer accounts, driving revenue and delivering outstanding service. What Youll Be Doing Grow … Sales & Hit Targets Use your outbound calling and relationship-building skills to drive revenue, upsell, cross-sell and boost product and services sales. Build Strong Customer Relationships Become the go-to contact for your accounts, ensuring loyalty and long-term partnerships. Account Management Oversee the full sales cycle, from order processing and invoicing to payment collection, while spotting opportunities … for growth. Collaborate & Support Work closely with the wider sales team to forecast sales, manage pipelines and deliver an exceptional customer experience. Deliver Excellent Service Resolve queries, handle issues efficiently and maintain high customer satisfaction. Whats In It For You A competitive base salary plus an uncapped commission structure Performance-based incentives and rewards A supportive, collaborative team More ❯