22 of 22 Remote/Hybrid Customer Experience Jobs in the Thames Valley

reviews, coverage planning, and hardware configuration analysis, making this a dynamic and varied role. This role is central to driving Customer Experience (CX) initiatives within the region, with a strong focus on resolving VIP and corporate customer complaints through technical validation, onsite testing, and proactive engagement. … support, and NTQ planning. Ability to work with vendors, suppliers, and other UK operators to achieve network performance targets. Customer Complaints Management & CX Initiatives Responsible for driving Customer Experience (CX) initiatives within the region. Validation and troubleshooting of VIP and corporate customer complaints, including onsite visits ...

earlier stages of your career with a passion for creating exceptional digital experiences? Do you enjoy bringing together Graphic Design, UI Design, UX Strategy, Customer Experience and Website Design to deliver innovative, user … centred solutions? We're looking for a talented Digital Designer with a strong understanding of User Experience (UX) and Customer Experience (CX) to join our client's growing Digital Team. This is a fantastic opportunity to play a key role in shaping and enhancing the digital journey ...

delivering products that make a genuine difference to customers and colleagues? At Thames Water, we're looking for an exceptional Product Manager (Agent Experience) on a 13 - 18 Month Fixed Term/Secondment to lead the evolution of our Agent Experience product portfolio. This is a high-impact … role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change at scale, ensuring products remain ...

Series Forecasting, Propensity Modelling, Feature Engineering, Data Engineering, Azure Machine Learning, Azure Data Platform, Experiment Design, A/B Testing, Hypothesis Testing, Predictive Modelling, Customer Analytics, Marketing Analytics, Customer Lifetime Value, Churn Prediction, Demand Forecasting, Stock Forecasting, Production Machine Learning, Cloud Data Platforms, Data Products, Git, Version Control … recruiting for an experienced Senior Data Scientist to join one of the UK's most advanced Data Science teams, helping shape the future of customer analytics through cutting-edge machine learning, statistical modelling & cloud-based AI solutions. This is a great opportunity for an experienced Data Scientist who enjoys ...

Team : Customer Engagement Primary Place of Work: Sava School of Surveying, 4 Mill Square, Featherstone Road, Milton Keynes, MK12 5ZD Responsible to: Sales and Marketing Director Contract Type : Permanent, Full/Part-Time, 5 days a week – 37 hours across core hours of 8.00 – 18.00 Hybrid Role : Mon - Thurs … team. What the job is about This is a role managing a busy operational team, focused on ensuring that our customers have the best experience whilst undertaking their qualification or training with us. Your main responsibility will be to schedule, organise, and lead by ensuring all necessary resources ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … channel best practice (especially email/SMS), this is your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

implementation projects at any one time. You'll coordinate resources, manage project plans, identify and mitigate risks, and ensure customers receive an exceptional implementation experience throughout the project lifecycle. Communication will be key, balancing customer expectations with internal priorities whilst ensuring projects remain on schedule. Key Responsibilities Manage … Produce regular project status reports for both customers and internal stakeholders. Identify opportunities to improve implementation processes and project delivery standards. Ensure an excellent customer experience throughout the implementation lifecycle. Required Skills & Experience Proven experience delivering software implementation projects within a SaaS organisation. Experience managing ...

make a real difference to customers? Thames Water is looking for a highly motivated Project Manager to join our Retail PMO team within the Customer Experience Transformation function on a 19 to 24 month Fixed Term Contract. This is a fantastic opportunity to play a key role … helping to improve customer outcomes. In this role, you will work closely with a Technical Project Manager, senior leaders and cross-functional teams; you'll lead the successful delivery of high-profile initiatives in a fast-paced and evolving environment. Build strong stakeholder relationships, navigate complexity with confidence ...

shape how the team does the same. Key Responsibilities Own product strategy and roadmap for a key area of the platform, shaping the customer experience across web and mobile. Partner with engineering to manage priorities, technical trade-offs, and delivery timelines. Use customer research, stakeholder feedback … data insights to identify opportunities and prioritise initiatives. Lead cross-functional teams to deliver roadmap objectives and measure success against key business and customer outcomes. Requirements 47 years product management experience in fintech, payments, or financial services. Experience owning product strategy and roadmaps for complex products. Strong ...

managing the delivery of enhancements and projects across a WordPress CMS environment , operating on the BigCommerce platform , with a particular focus on integrations, customer experience improvements and online trading capability. Working closely with internal teams and external suppliers, you will ensure projects are delivered efficiently whilst balancing business … objectives, user experience and technical requirements. Key Responsibilities Lead end-to-end delivery of e-commerce projects and platform enhancements Manage initiatives across WordPress CMS , BigCommerce and associated integrations Coordinate delivery involving internal teams, stakeholders and third-party vendors Oversee project plans, budgets, risks and dependencies Ensure successful implementation ...

execution by translating won opportunities into clear deployment plans, roles, responsibilities, and milestones. Act as the central coordination point from project award through customer handover, driving alignment across all stakeholders and managing critical dependencies. Track deployment schedules, contractual milestones, project profitability, and change orders to ensure successful project execution. … organization rather than requiring dedicated program management support. Continuously capture deployment learnings and feed them back into product development, offers, deployment processes, and customer experience improvements. Qualifications: Bachelor's degree in Engineering, Business, or a related field from an accredited institution. Minimum 3-5 years of experience ...

role in enabling the infrastructure that keeps the UK connected. You'll be responsible for translating strategic priorities into operational success, driving transformation, improving customer outcomes and ensuring Cornerstone continues to deliver at scale. Your leadership will directly influence performance, innovation, operational excellence and long-term business growth. This … decision making. Lead and inspire matrix, multifunctional and remote teams, building a culture of accountability, collaboration and high performance. Champion transformation initiatives that enhance customer experience, operational efficiency and organisational effectiveness. Establish clear performance frameworks, reporting and governance to provide visibility of delivery health, opportunities and risks. Foster ...

technology deputy to the Head of Ecommerce. You lead our front-end engineering and test teams to deliver a stable, high-performing ecommerce experience while improving delivery predictability, release confidence and quality. This role is critical to steering our front-end modernisation/migration programme.You are technically credible … work sensibly, and ensure delivery remains safe throughout.Work closely with Product to challenge briefs, shape solutions, and ensure the team delivers the best customer experience outcomes.Ensure releases are "ready to ship" with strong test discipline, clear defect management, and visible sign-off.Coach, develop and performance-manage engineers ...

roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc... 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability … learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport ...

role offers the opportunity to take a leading role in shaping, delivering and improving Salesforce solutions that support business growth, operational efficiency and exceptional customer experiences. You will provide technical leadership across the Salesforce platform, combining hands-on development expertise with the ability to understand business challenges, translate requirements … delivered end-to-end — explaining the business challenge, your technical approach, the implementation and the outcome. You will bring: Strong hands-on Salesforce development experience Proven experience designing and delivering Salesforce solutions Strong Apex development skills, including writing clean, maintainable code and supporting testing Experience building solutions ...

cross-functionally to align product and engineering goals Handle the critical moments - confidently manage incidents and high-pressure challenges What you'll bring Strong experience delivering complex software systems at scale Proven ability to lead technical direction within a team or domain Expertise in JavaScript/TypeScript, Node.js … React Solid understanding of architecture, APIs, and database design Experience with DevOps, CI/CD, testing, and modern engineering practices A passion for mentoring and developing others The ability to balance fast delivery with long-term quality and scalability What makes you stand out You're a problem-solver ...

role for sellers who want real ownership, complex challenges, and the opportunity to make a visible impact Job Requirements Develop a deep understanding of customer's strategies, goals, challenges, risks, and transformation priorities, and connect them to NetApp's differentiated unified platform and solutions. Act as a trusted advisor … customer by combining technical curiosity, business acumen, and solution expertise to guide customer transformation. Demonstrate strong hunting mentality - identifying whitespace opportunities, new workloads, emerging buyer personas, and expansion paths across your territory. Execute with disciplined sales excellence, including pipeline management and forecast accuracy, using MEDDICC aligned with discovery ...

global organisation in the digital products and fintech space is looking for a Senior DevOps Engineer to support the delivery and evolution of its customer-facing platforms. The business develops and operates a suite of high-traffic digital products, including web, mobile, and API-driven services used by millions … pipelines. Working closely with product engineering, security, and platform teams , you will help accelerate product delivery, improve system reliability, and enhance the overall user experience through modern DevOps practices. This role will suit someone passionate about product-driven engineering , platform scalability, and continuous innovation. Key Responsibilities Support the build ...

industries. As the business continues to expand, they're looking for an experienced UI Developer to play a key role in shaping the user experience of their flagship product. This isn't a typical front-end web development role. You'll be working on a sophisticated software platform where … usability, performance and user experience are critical. You'll collaborate closely with developers, product owners and stakeholders to transform business requirements into elegant, user-friendly solutions. The Role As a UI Developer, you'll be responsible for designing and developing modern, responsive user interfaces using Angular and JavaScript, while ...

Ready to Make a Difference? Join Us as a Customer Service Agent! Become the voice our customers trust and the support they rely on. As a Customer Service Agent , you'll help customers resolve water and wastewater service enquiries, delivering exceptional service when it matters most and making … real difference every day. What you'll be doing as a Customer Service Agent Be the first point of contact for customers, handling inbound phone enquiries and getting to the root of issues quickly. You'll gather key information, keep customers informed every step of the way, and accurately ...

Commercial Contract Manager, you will: Drive commercial performance across Interconnect and Transit & Hosting services, identifying new opportunities to grow revenue, improve margins, and strengthen customer relationships. Lead the commercial strategy and management of relationships with over 150 operators and interconnect partners, ensuring alignment with VodafoneThree's business objectives. … interconnect regulation and policy across the UK telecoms sector. Ensure all commercial activities maintain the highest standards of regulatory compliance while delivering outstanding customer experience. Who you are Proven success in negotiating and managing complex, high-value commercial agreements. Strong commercial acumen with a track record of delivering measurable ...