1 to 25 of 68 Remote/Hybrid Customer Experience Jobs in the Thames Valley

Lead Solution Architect - Advanced CRM & Customer Data Duration: Initial 6 Months Location: Reading or Dublin (Hybrid basis) Job Type: Inside IR35 Day Rate We're looking for an experienced Lead Solution Architect to provide architectural leadership across customer engagement, CRM and customer data initiatives, helping to shape … future of Primark's digital customer experience landscape. This is an exciting opportunity to play a key role in defining architecture strategy across customer identity, customer data, personalisation, loyalty and marketing technology platforms. You'll work closely with business and technology stakeholders to deliver scalable, secure ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn ...

+ Bonus + Excellent Benefits A fantastic opportunity has arisen for an experienced digital leader to join a fast growing, experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

Customer Success Manager £42,000-£45,000 + 15% Bonus | Hybrid (Milton Keynes, 2 days per week) We're partnering with a high-growth, venture-backed SaaS business that is transforming how organisations understand and engage their people. With hundreds of customers across the UK and an innovative platform … entering an exciting new phase of growth. They're investing heavily in product innovation, adopting AI throughout the business, and continuing to expand their Customer Success function. As a result, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of mid-market ...

title Contact Channel CX Lead Ref 45662 Division Customer Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Competitive salary from £62,650 - £70,000 per annum depending on skills and experience Job grade C Closing … date 12/10/2026 Are you passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you’ll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time ...

extensive operational estate. Your remit covers collaborating with suppliers, architects, and programme leads to guarantee resilient services supporting field teams, contact centres, and customer platforms around the clock. With a focus on performance and future‐readiness, you will align technical delivery with business goals, ensuring critical systems remain available. … operational and strategic objectives. This role contributes to Thames Water’s operational resilience by ensuring critical communication systems remain available 24/7, supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage ...

lead the global capability that enables Aurora’s commercial organisation to scale effectively and predictably. Aurora has grown quickly across regions, products and customer segments. The next phase requires greater consistency in commercial process, clearer performance insight and stronger operating discipline to achieve £200k-£300k ARR by 20230. This … remit to grow and own the operating architecture supporting commercial planning, forecasting, pipeline management, performance insight, process governance and technology enablement across the customer lifecycle. You will work closely with Sales, Account Management, Marketing, Finance and Technology leaders to create consistent global standards and greatly influence the commercial success ...

rather than sales pipeline- success is measured in the quality, readiness and consistency of partner-delivered implementations into our Airline Customers and the resulting customer experience and time to full implementation. Key Responsibilities Map and prioritise the partner landscape: hyperscalers (AWS and equivalents), global/regional systems integrators … relationship, from initial engagement through to mature, self-sufficient delivery capability. Monitor and report on partner delivery performance: implementation quality, timeliness, and the resulting experience for airline customers. Act as the operational escalation point when partner-led delivery risks customer outcomes, working with partners and internal delivery teams ...

About The Role SALARY:Up to £61,693 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business … receive a high volume of applications. We're looking for a Speech Analytics Manager to lead and evolve our Genesys speech analytics capability, transforming customer interaction data into meaningful insight that improves customer outcomes, strengthens Consumer Duty oversight, and supports smarter business decisions. This high-impact, analytical role ...

rather than sales pipeline- success is measured in the quality, readiness and consistency of partner-delivered implementations into our Airline Customers and the resulting customer experience and time to full implementation.**Key Responsibilities*** Map and prioritise the partner landscape: hyperscalers (AWS and equivalents), global/regional systems integrators … relationship, from initial engagement through to mature, self-sufficient delivery capability.* Monitor and report on partner delivery performance: implementation quality, timeliness, and the resulting experience for airline customers.* Act as the operational escalation point when partner-led delivery risks customer outcomes, working with partners and internal delivery teams ...

Role: Internal Account Manager Location: Witney - Hybrid Salary: £30k-£36K About the Role We are looking for a highly organised, customer-focused Internal Account Manager to join our Procurement team. This is a varied and commercially focused role, responsible for managing the full lifecycle of internal sales and procurement … delivered in line with installation and project schedules. Manage software, licensing, broadband and hardware warranty renewals. Act as a first point of contact for customer and consultant enquiries. Liaise with suppliers to obtain pricing, product information, availability and lead times. Support warranty claims, invoice queries and supplier certification requirements. ...

smarter ways to engage customers? Our client, an established international business, is looking for an Account Manager to help deliver an engaging and effective experience for new customers. This opportunity would suit a graduate or someone with relevant experience in customer success, CRM, sales support or customer … events as required. About you We are looking for someone who combines excellent communication skills with an organised, analytical approach. You will bring: Relevant experience or education in customer success, customer lifecycle management, CRM operations or sales enablement. Confidence working with data and Excel; familiarity with business ...

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … fixed term contract for 6 months. As a Product Manager (FTC - Parental Leave Cover), you will leada cross-functional squad todiscover,designand deliverinitiativestoimprove customer and broker experiences, increase operational efficiency and deliver faster,betterand more transparent lending decisions. Working across Operations, Credit, Commercial, Technology, Risk and Compliance, you will ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. … Senior Solutions Architect, you'll be responsible for: Portfolio Roadmaps Strategic Direction Architecture Leadership Solution Design Technical Debt Visibility Change Shaping Shape customer and sales platform roadmaps. Support customer experience and digital engagement initiatives. We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture ...

Sales Support Executive (SSE) provides commercial, operational, and administrative support within the Business Partnering team, working directly with assigned Account Managers across strategic customer accounts. The role is focused on enabling account activity, improving efficiency, strengthening customer service, and supporting profitable revenue growth, rather than owning a direct … stakeholders, procurement processes, commercial agreements, and operational requirements. They will work closely with the Account Managers to maintain effective account coverage, progress opportunities, resolve customer issues, and deliver a consistent, high-quality service. Key responsibilities: Provide dedicated day-to-daysupport to assigned Account Managers across strategic customer accounts. ...

Sales Support Executive (SSE) provides commercial, operational, and administrative support within the Business Partnering team, working directly with assigned Account Managers across strategic customer accounts. The role is focused on enabling account activity, improving efficiency, strengthening customer service, and supporting profitable revenue growth, rather than owning a direct … stakeholders, procurement processes, commercial agreements, and operational requirements. They will work closely with the Account Managers to maintain effective account coverage, progress opportunities, resolve customer issues, and deliver a consistent, high-quality service. The role will also work closely with SCC internal UK teams and where required, the offshore ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application expertise ...

operational processes, procedures, knowledge management and supporting technologies evolve in line with the Bank's growth strategy. Sitting within the Operations – Financial Crime and Customer Experience function, this role acts as the bridge between Operations, Product, Technology, Risk and Change, ensuring operational processes remain efficient, scalable, customer … Operations. The successful candidate will identify opportunities to automate manual activities, improve colleague productivity, enhance knowledge management and embed intelligent workflows that support better customer and business outcomes, while ensuring that the process for keeping procedures updated remains efficient and scalable. This is a key role in shaping ...

definition of the strategic direction and architectural governance of VodafoneThree's Network Services, Core and Infrastructure domains. It ensures alignment with business aspirations, customer experience goals, and commercial outcomes, while driving integration across Voice and Data core networks, Value Added Services, Messaging Platforms, Data Centres, Cloud, Automation … broad range of skills and knowledge across other disciplines (the horizontal bar). The majority of the roles/responsibilities and experience described below are generic covering all L5 Manager roles in the Network Services, Core and Infrastructure Strategy and Architecture team but individuals are expected to have deep ...

Specialist to join a busy technical service team supporting customers across the UK. This is a fully remote opportunity combining first-line technical support, customer service and field engineer coordination. You'll play a key role in ensuring technical issues are diagnosed quickly, engineers are deployed effectively and customers … completion and keeping customers updated * Maintaining accurate information within service management systems * Escalating complex or high-priority technical issues to the appropriate teams * Managing customer expectations during service incidents * Producing service and job status updates * Supporting improvements to helpdesk processes and technical documentation ABOUT YOU We're looking ...

working. Location: Reading (Hybrid working 2/3 days per week) Contract type: Permanent – full-time, 37 hours per week Salary: Competitive, dependent on experience + performance bonus + benefits covering family, finances and wellbeing About the Role We are looking for an experienced focused Product Manager to join … Managed DIA, and SD-WAN services. As the product manager for these products, you will drive profitable growth, ensure our products remain competitive and customer-focused, and work closely with cross-functional teams to deliver market-leading solutions that support the organisation's strategic objectives. Key Responsibilities Define ...

working.**Location**: Reading (Hybrid working 2/3 days per week)**Contract type**: Permanent – full-time, 37 hours per week**Salary:** Competitive, dependent on experience + performance bonus + benefits covering family, finances and wellbeing**About the Role**We are looking for an experienced focused Product Manager to join …/Managed DIA, and SD-WAN services.As the product manager for these products, you will drive profitable growth, ensure our products remain competitive and customer-focused, and work closely with cross-functional teams to deliver market-leading solutions that support the organisation's strategic objectives.**Key Responsibilities**· Define ...

growth and differentiation from SEAT. The Tribe Development Manager plays a key role in shaping local and central strategies for a unique CUPRA customer experience, embodying the Brand values and ensuring the network consistently meets Brand expectations. You will have responsibility for the timely, on budget delivery … innovative retailer network structure (e.g. CUPRA Specialist programme), and subsequent performance management as appropriate, ensuring clear alignment with Brand and VWG strategies. Skills & Experience Strong understanding of business and IT processes including Waterfall and Agile delivery methodologies Understanding of digital technologies and how their application can transform customer ...

market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. … collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing ...