1 to 25 of 27 Remote Customer Experience Jobs in the Thames Valley

We are seeking a Head of customer experience to join our dynamic team in Reading so if you're ready to make a significant impact on our customers' experiences at Ciphr, we invite you to apply today! As Head of Customer Experience, you’ll lead improvements across the customer journey, ensuring every touchpoint reflects customer needs. You’ll drive service excellence, collaborate across teams, and keep customer satisfaction at the heart of everything we do. Location: The role is hybrid, we will require you to come to the Reading office 2 days a week. You'll: Embed loyalty, enhance satisfaction, and deliver customer outcomes that differentiate Ciphr in the marketplace. Execute a … unified customer operations strategy that aligns with Ciphr’s business goals and customer-centric values. Lead the customer experience function across customer care and professional services operations. Develop and monitor key performance indicators (KPIs) related to customer experience, satisfaction, and retention, using data to inform decisions and strategy adjustments. Oversee the delivery of More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract … Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the … Customer Success Team Manager, and remain part of the Account CSM Team focused exclusively on increasing value to our internal strategic sales directors and their internal sales supports, as well as demonstrating value to some of Softcat's top billing customers within our L&C (Large & Complex) list. Success. The Softcat Way. There's a uniqueness to Softcat - what … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting the More ❯

term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal. You will also be driven to achieve goals and maintain a great customer experience … with your customers to understand their needs and exceed their expectations. Working with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and to ensure customer satisfaction Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships Manage multiple projects simultaneously while interfacing with different internal and external stakeholders Experience required 1-3 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth Ambition to forge a career in a commercial role within a growing private equity backed business Willingness to learn new skills in customer growth, sales, negotiation and contracting Ambition to move up in the business More ❯

We're seeking a bright, ambitious Legal Counsel to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 c... More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

Digital Performance Manager - Web, App & SEO Location: Oxfordshire/Hybrid Salary: Up to £70,000 + Benefits Sector: Retail & Customer Experience The Company A leading retailer is looking for a data-driven Digital Performance Manager to take ownership of its website, app, and SEO strategy. You'll play a key role in shaping the digital experience across … multiple customer touchpoints - driving engagement, performance, and long-term growth through analytics, UX optimisation, and cross-functional collaboration. The Role As Digital Performance Manager, you'll act as the product owner for web and app platforms, leading on strategy, delivery, and optimisation. You'll combine hands-on analytics with commercial thinking to enhance digital performance and ensure the best … possible customer experience. You'll be responsible for: Developing and delivering the digital performance strategy across web, app, and SEO Overseeing UX enhancements , prioritising initiatives based on data and stakeholder input Defining and implementing SEO strategy to improve visibility and organic growth Partnering with design and development teams on front-end improvements Managing budgets and forecasting ROI across digital More ❯

through a portfolio of intelligent, software-defined, cloud and IoT-enabled charging solutions. The Role TUAL is seeking a hands-on Operations Manager to design, build, and run our customer-facing service and maintenance function. Youll take ownership of field operations, supplier contracts, and support systems, ensuring our high-power EV chargers deliver a seamless experience for enterprise … customers. This is a critical hire in a fast-moving, VC-backed start-up, shaping scalable operations and directly influencing the customer journey. ________________________________________ What Youll Do Lead service, maintenance, installation, and field operations across national partners Manage outsourced field teams and ensure high-quality service delivery Build and optimise first-line support and proactive system management processes Design scalable … operational systems and workflows Work closely with internal teams to resolve issues and drive continuous improvement Ensure customer satisfaction, reliability, and efficiency across all operations ________________________________________ Your Background Proven experience managing and building operations, service desks, or field service teams Hands-on experience with outsourced partners and national service networks Strong focus on customer experience, problem More ❯

get stuck in? Here`s a taste of what you`ll be doing day-to-day 1. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Align technology initiatives with business goals to drive growth and efficiency. 2. Team Leadership: o Lead and manage a cross-functional team, including developers, testers … Technology Management: o Oversee the development, maintenance, and optimization of the ecommerce platform o Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience o Contribute to the enterprise architecture work required to support the organisation, specific to the technology layer concerns o Establishing and maintaining the link between the implementation of the … Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures 4. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Act as the Design Authority - to communicate the agreed Technical Architecture to the programme/project/product team ensuring full understanding of the `why More ❯

security. Communicate complex security concepts to non-technical stakeholders and executives. Provide training and mentorship on network security best practices. Maintain accurate documentation of configurations, processes, and procedures. Knowledge & Experience Minimum 8–10 years’ experience in network security, with at least 5 years as a Security Consultant, Security Architect, or equivalent . Proven expertise in Palo Alto Networks … Firewalls (mandatory). Strong understanding of LAN, WAN, DMZ architectures, routing, switching, and subnetting . Hands-on experience with cloud security (Azure, AWS, OCI). Familiarity with solution delivery lifecycles (SDLC), Agile frameworks, and security tools . Strong communication skills with the ability to simplify technical concepts for executives. Qualifications & Certifications Relevant certifications such as Palo Alto PCNSA/… PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL (preferred). Performance Expectations Customer Centricity : Deliver timely solutions to security incidents, enhance customer experience, and recommend effective controls. Sales Support : Contribute to proposal development, identify opportunities for service expansion, and support business growth initiatives. What’s on Offer Opportunity to work on cutting-edge network security More ❯

Manager (Pre-Paid Plan Products) Contract: Full-Time, Permanent Location: Maidenhead, Berkshire (Hybrid flexible, 3 days office) Salary: Up to £80,000 per annum Shape the future of digital customer journeys at Dignity Funerals. Are you a commercially minded, technically capable product leader who thrives in cross-functional environments? Dignity Funerals is seeking a Product Manager to own the … end-to-end digital and systems product experience for both the Simplicity Cremations and Dignity Funeral Plans websites. This is a pivotal role, responsible for delivering seamless, compliant, and high-converting customer journeys for pre-paid funeral plans and at-need cremations. What you'll be doing Own the Product Vision: Define and deliver the product roadmap for … boost conversion rates, revenue growth, and regulatory compliance (FCA-regulated products). Collaborate Cross-Functionally: Work closely with Marketing, Sales, Compliance, Finance, IT, and Development to ensure a seamless customer experience and support business growth. Optimise & Innovate: Lead a team of developers (internal and external), manage agile delivery, and drive continuous improvement through A/B testing, funnel More ❯

this strategic role as a Digital, Data & Technology Business Partner, youll work collaboratively with stakeholders to identify opportunities for digital transformation, enhance data insight, and deliver solutions that improve customer experience and organisational performance. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Digital, Data … driven decision making by ensuring intelligence and insights are reflected in planning activities Partnership Working: Collaborate with HR, Finance, and partner organisations to deliver integrated change and transformation projects Customer Focus: Capture and incorporate the voice of internal and external customers into service design and delivery CANDIDATE REQUIREMENTS Educated to degree level or equivalent experience in a related … field Excellent communication and relationship management skills Proven experience of working within digital, data, or technology programmes Strong understanding of digital transformation principles and best practice Ability to translate business needs into technology solutions Experience with stakeholder engagement at a senior level Analytical mindset with the ability to use data to inform decision making Collaborative approach to problem More ❯

as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft … effectively to ensure timely resolutions Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base ? Ideal Skills & Experience Experience supporting Power Platform (Power Apps, Power Automate, Power BI) Exposure to Microsoft Dynamics 365 is a strong plus Strong troubleshooting and customer service skills Knowledge of More ❯

Automotive experience essential* We’re supporting a market-leading organisation in their search for a Head of Data, Reporting & Insight, a senior role leading a key function within a growing, data-driven business. This position will define and deliver a data strategy that ensures CRM systems become a single source of truth across complex ecosystems. You’ll be responsible … packs for internal and external stakeholders. Lead automation initiatives — moving from spreadsheets to data visualisation and AI-driven reporting. Provide insight that directly improves marketing effectiveness, sales performance, and customer experience . Ensure compliance with GDPR, information security, and client governance standards. Qualifications Automotive experience essential. Proven expertise in CRM data strategy , governance, and reporting — ideally in … Salesforce environments. Strong hands-on knowledge of Salesforce CRM Analytics and Tableau . Track record of translating complex data into clear, actionable commercial insight. Confident leader with experience managing data teams across functions. Deep understanding of GDPR , information security, and ethical data management. What's in it for you? Salary of £80k-90k (DOE) 25 days holiday rising to More ❯

Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc... 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong … communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect … this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology More ❯

clear direction and regular communications Chairing the Service Councils for Networking and Connectivity, ensuring we have the right services in the portfolio and driving collaboration to ensure high quality customer experience Championing the priorities across Networking & Connectivity services for all relevant customers, in alignment with the sales strategy Reviewing our existing proposition and identify opportunities for development, optimisation … of our vendors and service partners We'd love you to have A leader in technology innovation, skilled at engaging stakeholders, executives, and suppliers with a fully commercial approach Experience from a previous Networking & Connectivity services role or senior technologist role across multiple sectors Exceptional interpersonal & influencing skills, proven history of building and maintaining relationships across the wider business … and individuals and working across departments to deliver specific outcomes A proven ability to achieve results through the activities and performances of others outside of your direct reporting control Experience of prioritising initiatives based on their alignment with business objectives and value to the business Able to work both independently and as part of a team, with a proactive More ❯

great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver. At Airbox, our … background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight. What this role is about The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. This role is critical to ensuring customer satisfaction, retention … start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base. What you'll do Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox. Develop and More ❯

of high quality, advanced technology platforms into the UK Medical Aesthetic Beauty Market. They are seeing increasing demand and are looking for a professional and reliable individual with proven experience in sales to join their sales team. They provide an excellent environment and culture based on inclusiveness and wellbeing, encouraging individual growth and fulfilment, with no limit on earning … our weekly team meetings What We Are Looking For A HUNTER who drives revenue by generating and converting leads A proven track record in sales Demonstrates excellent people skills Experience in selling to SME business owners Be able to deliver value through a consultative sales process Comfortable in selling £5-45k capital equipment Ability to map out a … sales cycle and continually enhance each key area Proactive person who enjoys pushing boundaries and achieving goals 100% commitment to delivering a positive customer experience Positive personality who thrives within a team and also comfortable working independently Enjoys a challenge and wants to share in the rewards What We're Offering: Full time role with a base of More ❯

First Point Group has an exciting director level opportunity for a Director of Training & Quality Assurance with Fixed and/or 4G/5G Mobile Wireless Field Services Telecoms experience within the Senior Leadership Team of an international telecoms company. This is a truly exciting opportunity for an experienced Training & Quality Professional to have full ownership and accountability of … a brand-new training and assurance function overseeing 300+ employees. The successful candidate must have proven experience in leading quality assurance functions, a strong background in developing and implementing training programmes across Fixed Line and/or 4G/5G Field Services, and demonstrated success driving operational excellence within telecoms or digital infrastructure environments. On offer is 100% remote … get the chance for occasional international travel. PLEASE NOTE sponsorship cannot be provided. Candidates must live in the UK with valid rights to work. Role Overview This is a customer-facing leadership position with accountability for promoting operational excellence across the business. The role involves close collaboration with Sales and Operational Teams to develop quality and training programmes, processes More ❯

in our Government team, you’ll be helping our customers resolve their software issues and answer enquiries. You will be building relationships with customers, and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office. It is more than just a support role, and you will … be liaising closely with colleagues in the development and product teams. Using your experience and insights to help improve our software and drive customer satisfaction. You will need to have a background in either Revenues or Benefits, be that as a benefits assessor, revenues officer or systems administrator. In return, we offer a fun, diverse workplace with great … within contracted SLA’s Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. Qualifications ESSENTIAL SKILLS: Knowledge of Revenues and Benefits software, experience with NEC Revenues and Benefits is an advantage Good knowledge of legislation in Revenues or Benefits Ability to recognise and prioritise urgent calls Ability to manage an issue to More ❯

Team Leader to join a fast-growing software company developing innovative enterprise platforms used by major organisations in the UK and internationally. Their technology helps streamline complex operations, improve customer experiences, and support large-scale service delivery. This is a hands-on leadership role where you’ll combine people management with technical delivery, taking the lead on architecture, coding … team. Location: Hybrid – Milton Keynes (2–3 days per week on-site) Salary: £65,000 – £75,000 + benefits + bonus Requirements for Software Engineering Team Leader Strong commercial experience in a senior engineering or team leadership role Excellent organisational and communication skills, with the ability to engage both technical and non-technical stakeholders Proven ability to deliver projects … CD pipeline development (GitHub or similar) AWS services (IAM, Lambda, API Gateway) Angular, REST APIs, Web API development SpecFlow (BDD), Postman, OpenAPI MS SQL Server (SQL) & MongoDB (NoSQL) Docker Experience with CQRS and Event Bus architecture is highly desirable Responsibilities for Software Engineering Team Leader Lead, mentor, and support a team of engineers, driving both technical and personal development More ❯

and automated deployment. Leveraging Docker/Kubernetes and workflow orchestration tools (Airflow, Prefect, Dagster). Collaborating with product, design, and engineering teams to deliver ML features that directly impact customer experience. Translating model performance into business metrics (e.g., accuracy vs cost/latency trade-offs). Monitoring deployed solutions in production and automating retraining as needed. Sharing knowledge across … the data and AI community at Rightmove. We're looking for someone who; Has impactful experience deploying and maintaining ML systems in production, ideally in larger, mature organizations or teams operating at significant scale (e.g., web-scale, distributed systems, cloud-native environments). Brings expertise in MLOps: CI/CD pipelines, Docker, Kubernetes, workflow orchestration (Airflow, Prefect), and automation. … Has experience across and understands the full ML lifecycle. Can design for long-term scalability, reliability, and resilience. Has strong programming skills with Python – essential. Has hands-on experience with ML frameworks (PyTorch, TensorFlow, Scikit-learn). Is experienced with cloud platforms (ideally GCP: BigQuery, Vertex AI, Dataflow), but AWS/SageMaker or similar is also valued. Has More ❯