5 of 5 Remote Customer Insight Jobs in the Thames Valley

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and offers the opportunity to provide innovative customer analytics and actionable insights that support commercial decision-making in areas such as acquisition, CRM, cross-sell strategies, churn, and … customer behaviour. This position enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends … opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate retention drivers and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences, and develop strategies based on insights, such as More ❯

Customer Insights & Marketing Data Consultant 📍 Hybrid: Oxford | Contract | Immediate Start We’re looking for a sharp, strategic Customer Insights & Marketing Data Consultant to lead a high-impact project focused on transforming supporter engagement through smarter data use and marketing automation. You’ll join at a pivotal moment as our client implements a new Microsoft Dynamics 365 CRM - laying … the foundations for meaningful, data-informed supporter journeys across fundraising, volunteering, and partnerships. This role will shape how we reconnect with our community, turning data into action and insight into lasting impact. What you’ll be doing: Designing and delivering automated, insight-led supporter journeys in Dynamics 365 Marketing. Creating smart audience segments and profiling frameworks based on … internal teams and ensure project sustainability. Advising on CRM structure, consent management and data capture improvements. What we’re looking for: Strong hands-on experience with Microsoft Dynamics 365 Customer Insights and Marketing. A deep understanding of email deliverability, sender reputation and GDPR-compliant repermissioning. A confident data translator – someone who can bridge insight and action, and support More ❯

We’re looking for a CRM Manager to lead and deliver a best-in-class CRM strategy for Russell & Bromley. In this role, you will be responsible for driving customer acquisition, improving retention, and fostering long-term customer advocacy. Working closely with the Head of Marketing, you will leverage customer insights and CRM expertise to create an … part of our next chapter? About the Role Own and execute the cross-channel CRM strategy, including measurement and reporting. Deliver targeted CRM campaigns (currently email-first) to drive customer success. Collaborate with cross-functional teams (marketing, e-commerce, retail, IT) to develop and implement CRM campaigns that support business goals from acquisition to loyalty. Work with platforms such … as Emarsys, SAP, D365, Wunderkind, and GA to track data and inform decisions across all stages of the customer journey. Be the authority on customer and engagement health, providing ongoing insights and performance updates to the business. Full accountability for Russell & Bromley’s email channel, including strategic planning, segmentation, deployment, and performance measurement. Supported by digital marketing and More ❯

A DYNAMIC TEAM THAT'S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN! We are looking for a dynamic Product and Proposition Lead to lead the development of customer-focused propositions and oversee the entire product lifecycle. You will collaborate across teams to ensure seamless integration, drive growth, and achieve sales objectives while keeping customer needs and … integrate valuable ideas and feedback into the product roadmap. Monitor industry trends, competitor activity, and regulatory changes, positioning the business to proactively adapt and stay ahead. Analyse product and customer metrics to identify opportunities for improvement and optimise outcomes for both customers and the business. Work closely with team members to design and implement changes that enhance the overall … product experience. Leverage customer insights and feedback to inform product strategy, reviews, and individual product updates. Advocate for the customer in discussions impacting product delivery, ensuring component changes align with and enhance the broader product experience. Contribute to product delivery and customer experience initiatives, including regulatory documentation, customer communications, product marketing, and operational processes. Partner with More ❯

Building Trust through transparency, fairness, and respectful communication. Demonstrating Accountability by taking initiative, sharing lessons learned, and upholding high standards. Striving for Service Excellence by proactively adding value, sharing customer insights, and seeking innovative ways to enhance the customer experience. Embracing Authenticity by valuing diverse perspectives, communicating openly-even in challenging situations-and fostering a culture of constructive More ❯