22 of 22 Remote/Hybrid Customer Service Jobs in the Thames Valley

Ciphr has an exciting opportunity for a Customer Success & Experience Specialist to join the team as we grow and develop. As a Customer Success & Experience Specialist, you’ll be responsible for improving the customer experience at every touchpoint with Ciphr. Your goal will be to ensure customers … interactions to post-purchase support and eventual offboarding. You’ll build positive and proactive relationships with our customers, placing the of voice of the customer at the forefront of everything we do. We want to give you the opportunity to embrace your role with Ciphr and, in return ...

assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue's global standards. This role requires a proactive and customer-focused professional who is passionate about technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. … successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction and Executive Support Deliver outstanding customer service and maintain professional, courteous relationships with end users. ...

assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue's global standards. This role requires a proactive and customer-focused professional who is passionate about technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. … successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction and Executive Support Deliver outstanding customer service and maintain professional, courteous relationships with end users. ...

Role: Deputy Service Desk Lead (Shift Based) Salary: £30,000 - £32,500 Location: Shrivenham (Hybrid 1 Week On-Site, 1 Week Remote) Network IT are supporting a fast-growing organisation seeking a Deputy Service Desk Lead to help oversee day-to-day Service Desk operations … shift-based environment. You will play a key role in supporting the Shift Leader, guiding a team of Service Desk Engineers, and ensuring customer-focused, high-quality technical support delivery across all incoming incidents and requests. This is an excellent opportunity for an experienced Service Desk professional ...

configure Hyper-V Assisting on project work (e.g. SharePoint migrations, email migrations, Cyber Essentials+ for clients) Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage) to manage tickets and SLAs Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent customer service … Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Previous IT experience working at an IT MSP Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A team player ...

benchmarks and recommendations for improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through … sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure upgrades ...

Service Desk Engineer - Bicester Up to £37,000 PA plus excellent benefits Opportunity for an IT Support Analyst/Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. … work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third ...

user who are looking to add a CRM Product Specialist to their business systems team. This role will be focused around enhancing the Customer Engagement platform and driving continuous improvement. Responsibilities Lead the product roadmap for D365 CRM, ensuring alignment with business goals and user needs. Act as primary … Strong experience working with Dynamics 365 CE in a Product owner, CRM Specialist or Functional Consultant role Solid understanding of CRM processes across Sales, Customer Service and Customer Insights modules. Proven ability to gather requirements, manage backlogs, and deliver enhancements in an Agile environment Excellent communication skills ...

closing tickets updating information as required Delivery user training sessions (remotely or on-site) Involved in Quality assurance tests or bug fixes pre customer release Working closely with the internal wider team to ensure customer service and continuous improvement Skills and Experience required for the Technical Support … Qualification or degree in a relevant discipline At least 2 years of working in a second line technical support helpdesk role Experience with service desk ticketing using tools such as Jira or similar Extensive Experience in Application Support; SQL ; Windows operating systems ; Databases and Remote Access Tools Fluent ...

very latest 'Full Fibre' to homes and businesses across the nation. With broadband speeds of up to 2000Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Job Overview Reporting to the Head ...

Commercial mindset Ambition to build a long-term career in sales Coachability and willingness to learn If you’ve worked in retail, hospitality, sport, customer service, recruitment, or have recently graduated — you’ll be considered. The Opportunity Structured training programme Clear progression path into Account Executive Exposure ...

commuting distance of Abingdon. Knowledge & Experience: Min 4-5 years of financial/bookkeeping experience Knowledge of Accounting Software - preferably Xero Exceptional interpersonal/Customer service skills Advanced knowledge of MS Office (Excel, Word) Experience (or willing to learn) of Payroll systems Attention to detail, ability to follow ...

Building Management Systems (BMS), HVAC, Fire, and Digital Remote Operations portfolios. Sitting at the intersection of Sales, Solution Architecture, and Operations, the role converts customer operational challenges and installed-base opportunities into scalable, profitable, and operationally deliverable Managed Services solutions. The position plays a critical role in transitioning customers … from traditional reactive service models to remote-first, data-driven, performance-based services. The role spans the full lifecycle from pre-sales engagement and proposal leadership, through commercial structuring and bid support, to operational mobilisation and service activation—ensuring technical credibility, margin protection, and delivery readiness. In this ...

advising budget holders. Excellent communication and interpersonal skills. Strong attention to detail, problem-solving, and project management abilities. Team-oriented with a focus on customer service and collaboration. Desirable Criteria Experience in a cultural or heritage environment. Knowledge of Oracle financial systems. Understanding of VAT regulations. Why Join ...

resilience programme Test and evaluate BCP and security plans, ensuring updates are made based on lessons learned Quality, Compliance & Documentation Provide support for customer service delivery requirements relating to Quality Assist with audit preparation, support, and follow-up actions Maintain GDPR processes and compliance documentation in support … functional teams to ensure quality and compliance standards are upheld Support all aspects of compliance, documentation control, and audit readiness General Responsibilities Respond to customer queries in line with company policy Communicate effectively with line management regarding issues, concerns, or changes in personal circumstances that may impact performance Attend ...

Helpdesk Support Summer project 20th of April – 31 of July Quality personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project. This person would need a mix of technical knowledge and the ability to communicate … with users of all differently abilities who are remote working. This person needs to be very customer focussed and would need a calming and patient manner. The Shifts Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern ...

Build rapport & nurture relationships with C-level prospects in DACH region Act as a main point of contact for your clients and provide exceptional customer service. Prospecting new clients to identify their pains and qualify interest in the new SaaS solution Ensure warm handover of qualified opportunities for high ...

tasks: Your primary responsibility as an Account Executive is to represent Hornetsecurity as our partner base's central point of contact and provide excellent customer service to empower our partners. You will be expected to find innovative ways to introduce and cross-sell our complete portfolio, expand your ...

help our customers become more successful. This is an ideal role for people who are passionate about creatively solving problems and delivering outstanding customer service. Role Responsibilities: Work as part of the wider FSP Secure Managed Services team to deliver, maintain, and continuously improve the applications and services … deliver to our clients Support and manage Incidents and Service Requests Produce technical, and ‘end-user friendly’ knowledge, guidance & documentation Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients Contribute to initiatives and share knowledge as part ...

level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first … other arrangements that optimise recovery. Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service. Analyse account data to identify trends, payment behaviours, and opportunities for process improvement. Provide regular reports and updates to management on collection performance ...

level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first … other arrangements that optimise recovery. Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service. Analyse account data to identify trends, payment behaviours, and opportunities for process improvement. Provide regular reports and updates to management on collection performance ...

level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first … other arrangements that optimise recovery. Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service. Analyse account data to identify trends, payment behaviours, and opportunities for process improvement. Provide regular reports and updates to management on collection performance ...