1 to 25 of 31 Remote/Hybrid Customer Service Jobs in the Thames Valley

Customer Service Advisor/Customer Support Agent An exciting opportunity for a Customer Service Advisor/Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers. … youve also worked in the following roles, wed also like to hear from you: Customer Service Representative, Contact Centre Agent, Technical Support Advisor, Call Centre Agent SALARY: £25,235 per annum + Benefits LOCATION: Hybrid Working from Home and 2 Days per Week from the office in Thame ...

line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point … assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help ...

employers of choice for the area. Your new role You will be delivering 1st line IT support for 300 employees. You will have excellent customer service skills and an interest in IT and technology. You will have customer service skills and a keenness to help others. ...

career in a supportive, collaborative, and forward-thinking environment? We’re looking for a Managed Print Support Engineer to join a fast-paced and customer-focused Service Desk team . This is an exciting opportunity to work within a collaborative support function that prides itself on delivering excellent … customer service and technical expertise. You’ll play a key role in supporting managed print environments, owning incidents from investigation through to resolution, and working closely with internal teams and third-party vendors. What You’ll Be Doing As a Managed Print Support Engineer, your responsibilities will include ...

fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote … Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware ...

benchmarks and recommendations for improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through … sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure upgrades ...

Join Our Team as a Service Desk Analyst! Working within the Thames Valley Police Force. Are you passionate about technology and eager to make a difference in public services? We are looking for a dedicated Windows 11 Service Desk Call Handler to support our dynamic team! This … fantastic opportunity for someone with a flair for customer service and technical troubleshooting skills. Contract Type: Temporary Daily Rate: £150 per day (Umbrella) Working Pattern: Full Time, Monday to Friday 37 hours per week 9am to 5pm Contract End Date: March 31, 2026 Location: Hybrid working available! **Please ...

achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively. Independently handle individual client requests, leveraging judgment and problem-solving skills, and escalating when necessary. Drive revenue growth … This role is hybrid and requires working from our London office at least 3 days per week. Requirements: 3+ years of prior experience in customer service or customer success. Experience in Workforce Management is a plus. Exceptional communication and presentation skills. Strong team-working skills, adaptability ...

Service Desk Representative Location: Maidenhead (4 days per week in the office) Salary: 30,000 An established AV company specialising in design, support, and integration is seeking a Service Desk Representative to join their growing team in Maidenhead. This is a predominantly office-based position, with occasional home … working flexibility. If you have experience in AV installation, AV support, or a similar technical environment, and enjoy delivering excellent customer service, this role could be a great fit. The Role You will act as the first point of contact for client support requests, managing service tickets ...

Join Our Team as a Windows 11 Service Desk Call Handler! Working within the Thames Valley Police Force. Are you passionate about technology and eager to make a difference in public services? We are looking for a dedicated Windows 11 Service Desk Call Handler to support our dynamic … team! This is a fantastic opportunity for someone with a flair for customer service and technical troubleshooting skills. Contract Type: Temporary Daily Rate: £150 per day (Umbrella) Working Pattern: Full Time, Monday to Friday 37 hours per week 9am to 5pm Contract End Date: March 31, 2026 Location ...

customer-focused IT professional looking to grow your career within a forward-thinking MSP environment? An established Managed Service Provider based in Oxfordshire, are looking for a dedicated IT Support professional to join our technical support team. This is a fantastic opportunity to work across a diverse customer … setting. This role offers hybrid working, with an expectation of being in the office at least three days per week, as well as visiting customer sites when required. What you’ll do: Provide helpdesk support to end-users via telephone and email, resolving hardware, software, and network-related issues ...

manage team schedules to ensure coverage during business hours and on-call periods Foster a collaborative, positive team culture focused on engagement and customer service excellence Prioritise and allocate incidents and service requests according to urgency, impact, and SLAs Monitor incident progress to ensure timely resolution … consistent and efficient issue resolution Ensure training and reference materials are current and accessible to the support team Establish, monitor, and report on key service delivery KPIs Provide regular management reports on performance, incident trends, risks, and improvement opportunities Use data-driven insights to drive continuous improvement and informed ...

organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Customer Engagement Manager Locations: London | Hybrid Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration … role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client's business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer ...

leading brands, is hiring a full time Sales & Business Development Manager (BDM) to drive business growth across Europe. Supply chain members or end customer markets could be located in Europe or elsewhere. NVD's expertise includes passive and active-matrix liquid crystal displays, projected capacitive touch technology, and chemical … glass for cover lens and aftermarket screen protectors. NVD is a one-stop solutions partner for display and touch modules and periphery, providing full-service product design, new product introduction, precise manufacturing, logistics and local support. NVD has a strong reputation as one of the leading companies ...

platforms such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery … necessary. Professional Services Engineer Requirements: Strong communication skills and ability to run client-facing workshops. Experience deploying IT solutions ( SaaS or on-premise) in customer environments. Solid understanding of IT infrastructure , networking, firewalls, and TCP/IP. Good knowledge of telephony systems and protocols ( VoIP/SIP ). Highly ...

have the passion and drive to achieve results? Do you want to join a well-established, global technology company where five-star customer service is at the heart of everything we do? Whether you are a recent graduate looking to kick start a career in sales … business opportunities from leads who have previously enquired but haven't yet become customers Act as the dedicated point of contact for customer queries via phone and email Pursue sales targets and objectives for your assigned territory Maintain our CRM system with accurate customer and lead information About ...

advising budget holders. Excellent communication and interpersonal skills. Strong attention to detail, problem-solving, and project management abilities. Team-oriented with a focus on customer service and collaboration. Desirable Criteria Experience in a cultural or heritage environment. Knowledge of Oracle financial systems. Understanding of VAT regulations. Why Join ...

Free parking!! Full training!! 25 day holiday plus bank holiday!! My client based in Newbury is currently on the lookout to onboard a enthusiastic, customer focused and hard working individual into their technical support team. This role comes with full training but the ideal candidate would have a natural … flair for problem solving and logical thinking. The ideal candidate will have previous customer service experience paired with a strong telephone manner and relationship building skills. The company benefits are fab for this company, including hybrid working, great holiday entitlement, full training, salary reviews and increases throughout ...

moving telecoms provider in Berkshire as a Senior C# Developer, where you'll lead the development of internal applications that drive operational efficiency and customer service excellence. This is a hands-on role for a seasoned engineer who thrives in a collaborative, delivery-focused environment. About the Role ...

About Silas Insurtech Silas is transforming insurance operations through intelligent automation. Our platform helps insurance companies process documents faster and more accurately, enabling better customer service and operational efficiency. We're looking for an experienced backend engineer to help scale our production systems serving enterprise customers. The Role ...

tasks: Your primary responsibility as an Account Executive is to represent Hornetsecurity as our partner base's central point of contact and provide excellent customer service to empower our partners. You will be expected to find innovative ways to introduce and cross-sell our complete portfolio, expand your ...

Solution Engineer About the job Join our team as a Solution Engineer, reporting to the Head of Service Strategy. Your role involves responding to business opportunities by promoting and discussing our complete service portfolio. As a key member of the team, you will play a crucial role … Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio. An awareness of Compute and Public Cloud. Familiar with industry best practice for service delivery (ITIL). Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements. Commercial understanding with ...

follow up on leads Collaborate with sales and marketing team to develop strategies for reaching sales targets including account mapping and ABM Use customer relationship management (CRM) software to manage leads and sales activities Stay up-to-date on market trends, competition, and industry developments Provide regular reports … share best practice Job Profile: skills traits, and experience 5 years+ of experience in sales 2+ years of outbound SaaS SDR experience Proficiency in customer relationship management (CRM) software is essential. Social selling will be key - LinkedIn, Leaf forensics, email marketing exposure is desirable. Excellent verbal, written communication skills ...

level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first … other arrangements that optimise recovery. Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service. Analyse account data to identify trends, payment behaviours, and opportunities for process improvement. Provide regular reports and updates to management on collection performance ...

level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first … other arrangements that optimise recovery. Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service. Analyse account data to identify trends, payment behaviours, and opportunities for process improvement. Provide regular reports and updates to management on collection performance ...