1 to 25 of 45 Remote Customer Service Jobs in the Thames Valley

occasional travel to the office required. Role and Responsibilities The role of Risk Analyst is to support the Risk department and Internal Stakeholders in the providing best in class service to customers of Inspired PLC who purchase their energy supply requirement via a Flexible Purchasing product. The primary objective of the role is to assist Risk Directors/Managers … appropriate systems. Platform support, ensure that Platform Manager (ETRM) and Sugar (CRM) are up to date with accurate details and information for all customers and trades. Monitor and check customer position reports and hedging performance. Monitor customer energy usage, report against expected levels and support reforecasting. Support the Risk Directors/Managers with administrative tasks. Support Account Managers More ❯

Service Desk Analyst YOUR NEXT JOB! What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. … is in our DNA , and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … it. At Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Draw Them In (Role Overview): As a Service Desk Analyst at Wireless Logic, you'll be at the heart of our operations, ensuring our customers receive top-notch support and their connectivity solutions run smoothly. This role More ❯

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and … have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to deal … Manage and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support More ❯

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and … have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to deal … Manage and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support More ❯

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and … have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to deal … Manage and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support More ❯

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and … have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to deal … Manage and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications Microsoft More ❯

Proficiency in Microsoft Office. Strong computer and technical skills; quick learner of new tools. Excellent communication and interpersonal skills. Willingness to work in a fast-paced, dynamic environment. Strong customer service skills and professionalism under pressure. Organizational skills, attention to detail, and ability to multitask. Analytical skills and ability to meet deadlines. Ability to lift, carry, push, or More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

working closely with client stakeholders to understand business needs, define scope, and deliver solutions that drive measurable outcomes. Your role will be instrumental in delivering a high level of customer satisfaction and long-term solution adoption. Key Responsibilities Lead the implementation and configuration of enterprise software products using structured project management methodologies. Scope and estimate effort required for small … to medium-sized implementation projects. Deliver high-touch customer service, build strong client relationships, and maintain high satisfaction levels. Identify and troubleshoot implementation issues, escalating as necessary. Configure, test, and fine-tune multiple interacting system modules. Collaborate with client and third-party IT teams to manage data connectivity and integration (e.g., via API or file transfer). Develop More ❯

have the following skills and knowledge: 5+ years of relevant people leadership experience in a technology-based pre-sales or inside sales position Strong coaching and development skills Strong customer service skills Strong analytical thinking and problem-solving skills Excellent oral and written communication skills Engaging and communicating confidently; will present to and collaborate with Sales and Marketing More ❯

criteria have been met to ensure order can be 'booked' - Troubleshoot and resolve order management and billing issues to support meeting cash collection targets; - Responsible to effectively manage internal customer/stakeholder inquiries on billing processes, internal controls and policies; - Responsible to follow all internal controls and policies related to order processing and billing to protect the Client's … Billing delivery excellence mandate. Skills and Experience: - Minimum 2+ years' experience in relevant environment; global billing experience in the software services, or high-tech industry or relevant education - Good customer service experience - Good working knowledge of billing systems and Microsoft products. Knowledge in SAP, Salesforce would be an advantage - Good working knowledge of accounting principles - Working knowledge reviewing More ❯

curious, and eager to learn Comfortable speaking with new people and building relationships Basic knowledge of Microsoft Office (Word, Excel, Outlook) Bonus Points For: Previous experience in sales or customer service Familiarity with CRM systems like HubSpot An interest in tech trends like AI, cloud, and digital transformation Why Apply Through Us? As your recruitment partner, we'll More ❯

opportunity to contribute to one of the largest SCADA estates in the UK, helping to improve performance, reduce downtime, and drive innovation in a business delivering life's essential service every day. What you'll do as a Regional SCADA Engineer: SCADA System Support: Maintain high availability of the Regional SCADA platform (targeting 99.2% uptime or higher). Perform … emergency support roster, providing in-hours and out-of-hours fault response. Investigate high-impact incidents and escalate recurring faults for permanent resolution. Deliver responsive support for SCADA-related service requests and incidents. Manage access and data requests in line with OT policies and security controls. Ensure all changes align with defined operational requirements and compliance standards. Project & Change … the maintenance, support, or technical delivery of SCADA or Industrial Control & Automation (ICA) systems. Proven ability to work collaboratively with operations teams, contractors, and technical specialists. Strong communication and customer service skills, with experience translating technical language for diverse audiences. Excellent problem-solving and diagnostic skills, with the ability to assess impact and resolve issues under pressure. Familiarity More ❯

Senior Service Desk Lead Location: Newbury, (Hybrid – 1–2 days onsite per week, WFH otherwise) We’re looking for an experienced and strategic Senior Service Desk Lead to oversee our EMEA customer support operations. This is a critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement … Genesys , Salesforce , and Microsoft 365 . Key Responsibilities: Leverage standard global call center metrics to identify gaps and implement strategic improvements. Coach and develop teams to deliver outstanding, multichannel customer support. Oversee the full PC lifecycle for users, ensuring health and management compliance. Collaborate with the Salesforce team to deliver process-aligned training programs. Drive performance through effective Genesys … configuration and workforce management. Design customer engagement and process management solutions using O365 tools . Partner cross-functionally to align operations with client expectations and industry best practices. Essential Skills: 5+ years of experience in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys More ❯

and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries. Client Account Manager/Customer Success Manager High Wycombe - Office based, 4 days in the office, 1 day working from home Ebury Mass Payments (EMP) is the premier non-bank provider of high volume … in 5 of the 24 Ebury offices and has made a recent acquisition which will dramatically accelerate growth. The Client Services team handles all day-to-day relations and service delivery for Ebury's Mass Payment clients. All late-stage and post-sales support - e.g. service solutions building and mapping, implementation/client training, enquiry handling and account … Account Manager, you'll act as a senior operational member of the team and the point of contact for some of our key enterprise-level corporate clients, providing daily service support and trading assistance. The support team is responsible for front-end service delivery to these key clients in a high paced environment, and you'll have the More ❯

productivity and resilience. As an IT Apprentice, you will play a pivotal role in their team, responsible for troubleshooting IT issues, logging tickets via a ticketing system, providing exceptional customer service and so much more. This role presents a unique opportunity to enhance your IT skills and kick-start a rewarding career in the industry! In this role … Apprenticeships. A Typical Day in the Job: Supporting customers on a 1st line helpdesk for IT queries via calls, emails and their in-house ticketing system Provide 1st class customer service to clients over the phone Look to drive continuous improvement to team processes and procedures Carrying out hardware-related tasks Achieve and maintain personal KPIs and contribute … from home available Pension scheme Cycle to Work scheme Life assurance Tech scheme Desired Qualities, Skills and Knowledge: An interest and passion for IT. Motivated to learn and grow. Customer care skills. Ability to build good relationships with others. A basic understanding of how to use Microsoft Office/O365 applications. Organisation and time management skills. A GCSE Grade More ❯

on helping people find solutions, navigating challenging conversations, and turning difficult situations into positive outcomes? Want to be part of a high-energy team that’s redefining what great customer support looks like in the world of consumer finance? We’re looking for a Collections Advisor to join our team and deliver top-quality customer service and … their accounts up to date, all while following our strict company policies and FCA regulations. If you’re someone who can balance empathy with compliance and thrives in a customer-focused environment, we’d love to hear from you. Who are we and what do we do? Snap Finance UK is a rapidly growing FinTech company focused on digital … difficulties and working with them to come up with a solution. Making informed decisions based on the unique circumstances and information given. Providing suitable decisions based on each individual customer and the business. Providing top-quality service to all customers. To provide the best advice and guidance ensuring it’s aligned with regulatory requirements. Following Snap’s strict More ❯

and design demonstrating 5-7 years of delivering in the life sciences industry. You are proficient in a range of technologies and digital solutions. You strive to provide quality customer service and have exceptional attention to detail. Collaborative: You have the desire to collaborate with a diverse global team and are interested in establishing relationships with team members … of industry related experience - Strong communication and interpersonal skills - Good problem-solving skills - Demonstrated ability to deliver results to the appropriate quality and timeline metrics - Good teamwork skills - Excellent customer service skills - Good judgment - Ability to work with minimal direction - Strong software and computer skills, including MS Office applications - Ability to establish and maintain effective working relationships with More ❯

and design demonstrating 5-7 years of delivering in the life sciences industry. You are proficient in a range of technologies and digital solutions. You strive to provide quality customer service and have exceptional attention to detail. Collaborative: You have the desire to collaborate with a diverse global team and are interested in establishing relationships with team members … of industry related experience - Strong communication and interpersonal skills - Good problem-solving skills - Demonstrated ability to deliver results to the appropriate quality and timeline metrics - Good teamwork skills - Excellent customer service skills - Good judgment - Ability to work with minimal direction - Strong software and computer skills, including MS Office applications - Ability to establish and maintain effective working relationships with More ❯

innovative IT solutions to a diverse client base. Responsibilities: Lead and manage a team of junior engineers on various IT projects. Serve as the primary client contact, ensuring exceptional customer service. Implement and support Microsoft and Windows-based IT infrastructure solutions. Must-Have Qualifications: Experience in a Managed Service Provider (MSP) environment. Proven experience in project management, ideally More ❯

Strong analytical skills and excellent written communication. The ability to evaluate and process requests with care and precision. Familiarity with Microsoft 365 applications (an advantage). Previous experience in customer service or complaints handling (beneficial but not essential; training will be provided). Education: A-levels or higher, or relevant equivalent work-based experience. Benefits We are committed More ❯

Posted Monday 23 June 2025 at 00:00 Expired Tuesday 24 June 2025 at 23:59 JOB TITLE: Customer Success Advisor - HYBRID Salary: £25,000 per annum negotiable depending on experience + fantastic benefits Hours: 35 hours per week Contract: Permanent Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London … agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About the team: The Customer Success team in Prospects - Jisc works alongside our sales account managers to support our customers' advertising campaigns and deliver excellent service. About the role: Prospects.ac.uk is the UK's … We support them through a range of digital marketing tools to find the right person at the right time with the right message. You will be dealing with multiple customer accounts and supporting several account managers so you must have a methodical approach to organising your workload and completing tasks in a timely manner. Through this role you will More ❯

Architect - Up to £100,000 - Hybrid/Remote (UK) Pearson Carter is working with a rapidly growing Microsoft Gold Partner based in Milton Keynes. They specialise in Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, and some Field Service) alongside the Power Platform, delivering bespoke solutions to charities, not-for-profits, health & social care, memberships, and More ❯