Business Insight Manager
Milton Keynes, Buckinghamshire, South East, United Kingdom
Volkswagen Financial Services (UK) LTD
current Business Insight Managers, had this to say: 'I find that my role is very varied - some days I'll be involved with detailed data sets, others I'll be working with the senior stakeholders on a project. As a team, our mantra is 'one version of the truth … stakeholder decision making. Monitor the performance of our Customer Operations department at advisor, team leader and department level. Support in the timely delivery of data requested by the financial regulator. Produce reporting and insight into key customer metrics within Complaints, Collections, Quality Assurance, New Business and performance metrics of … to support local senior management and Headquarter requirements including customer outcome analysis. Effectively utilise a number of analytical tools including but not restricted to data mining, quantitative analysis, cluster analysis, pattern recognition and correlation discovery to deliver high quality insight. Ensure consistency into all relevant reporting and analytical more »
Employment Type: Permanent
Salary: £55,000
Posted: