2 of 2 Remote/Hybrid Escalation Management Jobs in the Thames Valley

both new client implementations and ongoing BAU programmes. You will take ownership of workstream planning, prioritisation, and delivery quality, ensuring effective resource allocation, effective escalation management, and consistent performance against SLAs. The ideal candidate brings strong people leadership experience and a proven track record of managing junior teams … developing, and supporting the team, strengthening operational processes, and ensuring delivery excellence across the workstream. Responsibilities Lead Technical Data Operations Analysts, providing coaching, performance management, and development support. Oversee end‐to‐end delivery of product data activities across BAU operations and new client implementations. Collaborate with the Capacity Planning ...

Leadership Act as the executive sponsor for key strategic accounts Build and maintain C-level client relationships Establish structured QBR/governance frameworks Lead escalation management and client recovery plans where required 4. Leadership & Collaboration Build and lead a high-performing Client Services/Account Management team … global enterprise clients Strong track record in driving account growth and long-term managed services engagements Experience leading onshore-offshore delivery models Exceptional stakeholder management at CxO level Strong commercial acumen with contract negotiation and deal structuring experience Location: United Kingdom (Hybrid) – Based in Slough, UK Interview Process ...