13 of 13 Remote/Hybrid ITSM Jobs in the Thames Valley

government security frameworks (Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

with Enterprise Architecture, Digital, Cyber, and Operational Technology. Technical Design & Governance - Design comprehensive IT management solutions, including service and portfolio management. - Establish standards for ITSM, ITOM, and observability platforms. - Oversee solution designs to ensure compliance with IT4IT principles and enterprise standards. Integration & Tooling - Architect integration patterns across IT4IT tooling ...

What You’ll Bring • Proven expertise in data architecture, BI, and analytics across B2B and telecoms. • Strong understanding of CRM/CPQ, PPM, and ITSM data flows. • Advanced skills in SQL, data modelling, and visualisation (Power BI, Tableau, Looker). • Able to quickly turn business needs into clear, effective data ...

feedback. Essential Skills & Experience Proven experience delivering end-to-end service design within complex IT environments. Strong understanding of IT service lifecycle management and ITSM frameworks, such as ITIL Certification. Experience producing Service Design Packages (SDPs) and operational service documentation. Ability to translate business, technical, and operational requirements into practical ...

your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader … represent the Service Desk professionally. Solid troubleshooting capability across hardware, software, and enterprise technologies such as Microsoft 365, VDI, and collaboration tools. Familiarity with ITSM tools (e.g., ServiceNow or Jira Service Management) and good understanding of ticket management best practices. Calm, organised, and able to handle pressuretraits essential for progressing ...

Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. • Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. • Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. • Ability Develop and maintain client-side (JavaScript, GlideForm … Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source ...

users at the Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install, configure, and maintain operating systems, applications … advantageous. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) including network hardware installation and commissioning. Experience working with ITSM tools in an ITIL-based environment. Windows & Linux environments Active Directory & user management Hands-on experience with virtualisation technologies (e.g. VMware vSphere, Microsoft Hyper ...

have been commissioned to identifya skilled SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients. Must be UK based. Fully Remote. Long Term contract -Excellent Day Rate DOE. Job Responsibilities/… optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect Strong expertise in ServiceNow ITSM Deep understanding of CMDB design and governance Hands-on experience with CSDM implementation Strong experience in ServiceNow integrations and enterprise architecture especially multi-vendor ecosystems. Good ...

have been commissioned to identifya skilled SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients. Must be UK based. Fully Remote. Long Term contract -Excellent Day Rate DOE. Below covers everything … optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect xkybehq Strong expertise in ServiceNow ITSM Deep understanding of CMDB design and governance Hands-on experience with CSDM implementation Strong experience in ServiceNow integrations and enterprise architecture especially multi-vendor ecosystems. ...

deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations may be expected in a hybrid working model. What youll bring … understanding of Change Management principles. Organised and delivery-focused, you bring effective planning, time-management and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. You simplify complex issues, analyse and present data clearly, and work independently or collaboratively. Knowledge of mobile and fixed-line telecoms is advantageous ...

PowerBI CNI CMDB Engineer - SC CLEARED - Wokingham, Berkshire and remote - 6 months+/START: MAY/RATE: £262 per day inside IR35 One of our Blue Chip Clients is urgently looking for a PowerBI CNI ...

Tune search/platform performance: workload rules, concurrency limits, Data Model Acceleration (DMA), summary indexing, and scheduling optimisation. Implement alerting, event enrichment, routing to ITSM/ChatOps, suppression windows, maintenance schedules, and runbook automation. Govern data ingest and security: allow/deny lists, PII handling, TLS/mTLS, token/… data quality SLAs. Integrate upstream sources/pipelines: OpenTelemetry (OTLP), Prometheus exporters, Fluentd/Fluent Bit/Vector, Kafka (with TLS), CMDB/ITSM enrichments, and AIOps/ML anomaly detection. Essential Skills & Experience Deep Splunk Enterprise expertise: SPL mastery, CIM alignment, KV stores/lookups/macros, saved searches ...

CMBD Engineer Location: Wokingham Hybrid - 50/50 Duration: 28/08/2026 Rate - Negotiable MUST HOLD ACTIVE SC - OR BE SC ELGIBLE MUST BE PAYE THROUGH UMBRELLA Role Description: A Power BI and ...