2 of 2 Remote/Hybrid IVR Jobs in the Thames Valley

Contact Channel CX Lead

Hiring Organisation
Pertemps Thames Water
Location
Reading, Berkshire, United Kingdom
Employment Type
Permanent
Salary
GBP 62,650 - 70,000 Annual
doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery ...

IT Technical Support Analyst

Hiring Organisation
Scania (Great Britain) Limited
Location
Milton Keynes, Buckinghamshire, United Kingdom
Employment Type
Full-Time
Salary
Salary negotiable
stable, and high-performing. Responsibilities Administer and support the Horizon Telephony platform, including user account management, hunt groups, call routing, call centre setups, and IVR/Auto Attendant systems Provide VIP voice conferencing and business video conferencing support, including administration of Microsoft Teams Rooms (MTR) Support softphones, desk phones, mobile ...