5 of 5 Remote/Hybrid Incident Management Jobs in the Thames Valley

with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. … taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands-on with ...

Leading deployment and commissioning of new systems, coordinating across Production, Product Development and other technical teams Owning customer operational support, onboarding, proof of concept & incident management, ensuring effective issue resolution and feeding operational experience into future product and service development. Requirements: Significant experience (10 years+) leading network operations … service operations or a similar technical operations function supporting complex or mission-critical infrastructure Strong technical understanding of network monitoring, incident management, infrastructure maintenance and deployment Demonstrated ability to build operational capabilities, establish processes and lead multidisciplinary technical teams Experience in optical communications, satellite communications, telecommunications, ground station ...

your authentic self to work, of course with some other key experience and abilities for this role in particular: Proven experience in DLP operations, incident management, or information security, with strong analytical and investigative capabilities to assess and resolve data security events. Solid understanding of DLP tools, data … endpoint controls. Strong technical awareness of DLP policies, enforcement mechanisms, enterprise IT environments, and ticketing systems, alongside compliance and regulatory requirements. Excellent stakeholder management and communication skills, with the ability to coordinate effectively across Operations, Support, and Governance teams. Highly organised and detail-oriented, with the ability to manage ...

systems architecture, APIs and database design. Experience of CI/CD pipelines, testing strategies and modern DevOps practices. Knowledge of observability, monitoring and incident management. A strong understanding of performance optimisation, security and accessibility. Experience mentoring and supporting engineers at different stages of their careers. The ability to operate ...

Experience with data integration and ETL processes. Proficiency in SQL and experience with data warehousing concepts. Familiarity with CRM (e.g., Salesforce) and IT Service Management (e.g., ServiceNow) data. Excellent communication and collaboration skills. Ability to work independently and manage a project with a 6-month timeline. Engagement Guidelines … remotely, but office attendance in Maidenhead would be preferred The contractor must adhere to RWS Group's policies on privacy, information security, and security incident management. The contractor will manage their own work to meet project deadlines. Life at RWS Life at RWS - If you like the idea ...