3 of 3 Remote/Hybrid Incident Management Jobs in the Thames Valley

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

improvement Lead security engagement within client Design Authority and Enterprise Architecture forums Manage integration with the client SOC, including security reporting, SIEM alignment, and incident response coordination Oversee security incident management in line with the client Cyber Security Incident Response Plan Own joiner/mover/… monthly access control audits Ensure delivery of security assurance artefacts for internal and external audit requirements Support and coordinate penetration testing, vulnerability management, and disaster recovery exercises Ensure compliance with GDPR/DPA 2018, NCSC IAS5, CAF, and related government standards Maintain and enforce security controls across Oracle Cloud ...

participating in design reviews, and building a culture of collaboration, innovation, and customer focus. Embed engineering excellence by continuously improving deployment, monitoring, alerting, and incident management practices, while tracking and optimising performance through meaningful engineering metrics. Partner closely with stakeholders and product peers to define platform and Salesforce … strategy, manage communications, and ensure alignment on roadmaps, priorities, and delivery outcomes. Apply strong commercial and customer focus, using cost management insight to support business strategy, solve real customer pain points, and deliver measurable impact across complex, multi-service platforms. What are the must haves Demonstrated ability to influence ...