6 of 6 Remote/Hybrid Incident Management Jobs in the Thames Valley

Reliability & Operations (SRE Focus) Define, own, and govern SLO, service health metrics. Ensure proactive monitoring, alerting, and observability across the estate. Lead blameless post-incident reviews, root cause analysis, and preventative actions. BAU Team Leadership Lead and manage multiple BAU teams, potentially covering: Application Support Infrastructure & Cloud Operations Integration … responsibilities, and ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis ...

Title: Critical Situation Manager 18 month contract Fully remote Inside IR35 - 47.5k Salary Equivalent Job Description Join our team as a Major Incident Manager, where you will lead the response to high priority customer escalations and incidents. You will ensure consistent and high-quality management of business-critical … strategic enterprise customers. Your role will focus on ensuring rapid resolution, maintaining executive-level communication, and contributing to the continuous improvement of our global incident management process. This position demands excellence in communication, stakeholder management, and cross-team coordination. Responsibilities Lead and manage critical customer escalations, ensuring ...

Azure IaaS/PaaS, and Windows/Linux/Unix systems. Utilise security tooling such as SIEM, EDR/XDR, and vulnerability management platforms to monitor and improve security posture. Develop and implement security policies, access control models (RBAC, ABAC), and logging standards. Support incident management, vulnerability … implementing remediation strategies. Technical expertise across cloud and enterprise platforms (Azure, M365, operating systems). Familiarity with SIEM, SOC operations, endpoint detection, and vulnerability management tools. Knowledge of ITSM processes, change control, and governance frameworks. Experience with CI/CD security and software supply chain assurance. Understanding ...

Azure IaaS/PaaS, Windows/Linux/Unix. Strong knowledge of security tooling such as SIEM, endpoint detection (EDR/XDR), and vulnerability management platforms. Hands-on experience with policy development, access control models and logging standards. Experience supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure … Design). Knowledge of Incident Management, Vulnerability Assessments, SIEM & SOC Systems. Familiarity with ITSM workflows and change control procedures Experience designing or reviewing secure software supply chain and CI/CD security . Ability to interpret CVEs, CVSS scores, and threat intelligence feeds. Strong stakeholder engagement and communication ...

automation Champion GitOps-first approaches, minimising manual configuration ("ClickOps") Lead and contribute to Site Reliability Engineering practices, including error budgets, SLOs, SLIs, and incident management Work in agile delivery teams, aligning engineering outcomes to customer and service reliability goals Operate within defined on-call rotas, supporting services underpinning … Code experience using tools such as Helm or Kustomize Proficiency in scripting and automation, including Bash and Python CI/CD and GitOps pipeline management using tools such as ArgoCD, FluxCD, or Tekton Experience with Red Hat ACM/ACS and advanced container networking (e.g. Submariner) A strong focus ...

hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management. Active SC required for this role. Configure routers and switches in line with design documents (IP data perspective) Onboard devices onto the network … management platform Rack and stack relevant devices in Data Centres Attend internal meetings and work closely with project managers to deliver the implementation plan Strong knowledge of Cisco LAN and Wireless LAN technologies, including switching and IP addressing best practice Hands-on expertise with Cisco routers and switches (e.g. ...