8 of 8 Remote Issue Tracking Jobs in the Thames Valley

The E-Commerce Success Manager plays a key global role in maintaining platform stability, improving operational excellence, and communicating resolution progress and performance insights to senior stakeholders. Key Responsibilities Issue & Bug Management Serve as the single owner globally for all website issues and defects reported by internal stakeholders & consumers. Log, prioritise, and track bugs through resolution, ensuring timely fixes … in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring it is optimal and accurate to capture any issues Stakeholder Communication & Reporting Act as the main liaison between e-commerce … rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond More ❯

software developments using C/C++ Experience with network and other communications buses. Experience with tools such as CMake, GIT (or other source code control system), a bug or issue tracking system, and debuggers Experience of developing complex software applications Experience developing control systems Python Distributed systems Database interaction/SQL queries Cloud infrastructure (e.g. Azure/AWS More ❯

and corporate functions. Support the modernisation of core systems, platforms, and processes through structured delivery and change management. Manage governance processes including project boards, status reporting, and risk and issue tracking (RAID). Prepare and maintain key project documentation such as business cases, plans, charters, and benefit realisation reports. Engage with third-party suppliers and technology partners to More ❯

customer issues independently or via development team escalation • Installing and customising applications for new clients • Delivering user training sessions • Testing bug fixes and updates before client release • Maintaining accurate issue tracking via Jira What will you need? • IT qualification or degree (essential) • Experience working with service desk ticketing tools such as Jira • Strong knowledge of SQL, Windows environments More ❯

customer issues independently or via development team escalation * Installing and customising applications for new clients * Delivering user training sessions * Testing bug fixes and updates before client release * Maintaining accurate issue tracking via Jira What will you need? * IT qualification or degree (essential) * Experience working with service desk ticketing tools such as Jira * Strong knowledge of SQL, Windows environments More ❯

customer issues independently or via development team escalation • Installing and customising applications for new clients • Delivering user training sessions • Testing bug fixes and updates before client release • Maintaining accurate issue tracking via Jira What will you need? • IT qualification or degree (essential) • Experience working with service desk ticketing tools such as Jira • Strong knowledge of SQL, Windows environments More ❯

/or Android (hands-on in a product/web/mobile app environment) Strong eye for detail and a user-centric mindset Familiarity with agile methodologies, JIRA/issue tracking, and test case management Ability to write clear, reproducible bug reports and communicate effectively with cross-functional teams Optional but nice-to-have: basic automation scripting, API More ❯

technical background with SQL Server (queries and data analysis). PowerBI experience desirable. Familiarity with data integration via REST/SOAP APIs and Intapp’s Swagger UI. Experience using issue tracking platforms such as DevOps. Background in the legal sector highly advantageous, particularly matter lifecycle processes. Exposure to software development practices, with understanding of logic, patterns, algorithms, and More ❯