2 of 2 Remote/Hybrid Mac OS Jobs in the Thames Valley

reasonable duties, as required, to meet the needs of the business Minimum: Ability to learn on your feet Experience in supporting Windows 11 and MacOS environments Exposure to Microsoft 365 account setup Strong Microsoft Office troubleshooting skills - Outlook, Excel, Word, Teams, etc... Basic computer hardware exposure - desktop & laptop Strong … Able to work independently under pressure Minimum of 1-year IT experience Desirable: Certification in any of the following technologies o Windows Desktop o Mac OS o Microsoft 365 (MS-900) o Azure (AZ-900) Driving license and own transport Comptia A+ Comptia N+ Microsoft MTA or equivalent ...

users, both onsite and remotely * Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email * Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS) * Perform IMAC activities such as new starter setups, desk moves, equipment swaps, and decommissioning * Support office IT operations, including … improve support quality and consistency * Provide remote hands support when required, including basic datacentre or comms-room tasks Technology and tools * Windows and macOS endpoints * Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) * Mobile device management tools such as Intune or Jamf * ServiceNow or comparable ITSM platforms * Basic networking concepts ...