Compile, analyze, and present monthly KPIs by region (e.g., CS Dashboard, internal SLAs, turnover reports). Identify trends, gaps, and opportunities for process improvements through KPI analysis and customer order management data. Collaborate with the Supply Chain organization on KPI analysis related toorder-to-cash flow, on-time shipment, and delivery performance, ensuring that … Customer Service insights contribute to improved supply chain outcomes. Provide actionable insights to leadership to enhance productivity, efficiency, and customer satisfaction. Process Management & Improvement Document, review, and optimize customer service operations and order management procedures. Partner with Supply Chain, Transport, and Warehouse teams to identify and implement improvements in order-to-cash processes and shipment reliability. Support knowledge transfer and best-practice sharing across EMEA SBUs. Act as a change agent to implement new ways of working, ensuring adoption and sustainability. Systems & Key User Responsibilities Salesforce Service Cloud CRM : Act as key user, ensuring case management, workflows, and dashboards are aligned with business processes. Provide first-line support, testing, training More ❯
slough, south east england, united kingdom Hybrid / WFH Options
KPMG UK
Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a IGH Finance Transformation Manager In the Finance Transformation team, we improve the effectiveness … and efficiency of the finance function and generate real insights to help deliver value to the business. Our mission statement is to help our clients create and evolve a digitally enabled, human centric, and integrated finance function. Our Financial Transformation practice is a priority area for significant and strategic growth. We work with leading public sector clients … focusing on understanding the core issues and opportunities to deliver value-adding change across their finance functions. The key drivers of change for our clients are: technology implementations, an ambition to be more efficient and effective, and a desire to progress along the maturity curve. We are a team of problem solvers with extensive consulting and industry More ❯
per day 💷 Location: Berkshire (3 days per week on-site) 📍 Contract: IT Project Contract 🖥️ About the Role: An innovative IT team is seeking an experienced NetSuite Project Manager to lead and coordinate enhancements supporting strategic initiatives across OrdertoCash, Plan to Perform, and Record to Report . Key Responsibilities: Lead planning, execution, and … NetSuite SuiteScript, SuiteFlow, SuiteBundler, SuiteTalk, and SuiteApps Track record delivering change for Finance and Operations, including SuiteAnalytics dashboards, reporting KPIs, and upgrades Strong project management skills, with the ability to apply structure and drive successful outcomes in dynamic environments Excellent communication, interpersonal, and leadership skills, with a focus on quality and attention to detail Highly Desirable: Experience with More ❯
per day 💷 Location: Berkshire (3 days per week on-site) 📍 Contract: IT Project Contract 🖥️ About the Role: An innovative IT team is seeking an experienced NetSuite Project Manager to lead and coordinate enhancements supporting strategic initiatives across OrdertoCash, Plan to Perform, and Record to Report . Key Responsibilities: Lead planning, execution, and … NetSuite SuiteScript, SuiteFlow, SuiteBundler, SuiteTalk, and SuiteApps Track record delivering change for Finance and Operations, including SuiteAnalytics dashboards, reporting KPIs, and upgrades Strong project management skills, with the ability to apply structure and drive successful outcomes in dynamic environments Excellent communication, interpersonal, and leadership skills, with a focus on quality and attention to detail Highly Desirable: Experience with More ❯
