Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Lorien
subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical, problem solving … application packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patchmanagement, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
Lorien
subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical, problem solving … application packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patchmanagement, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Gold Group Ltd
and Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments.* Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary.* Assist in patchmanagement, system updates, and maintenance to ensure compliance and security.* Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles.* Collaborate with engineering teams to … support unified access devices (UADs), endpoint management, and virtualized environments.* Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools.* Contribute to root cause analysis efforts for recurring platform incidents.* Support capacity planning and performance optimization by analysing system usage and trends.* Offer feedback on tools and processes, identifying improvements to enhance operational efficiency.* Participate in on … networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems.* Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V.* Experience with IT monitoring tools and incident management processes.* Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus.* Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving skills with More ❯
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
Anson Mccade
Team Manager to take the reins of a high-performing support team delivering end-to-end user and infrastructure support across secure enterprise environments. This role blends service desk management, stakeholder collaboration, and technical team leadership across a wide-ranging infrastructure stack. It's an ideal opportunity for an experienced senior engineer or team lead ready to move into … a people-focused management role-without losing touch with the technical heartbeat of the organisation. You'll lead an 11-strong team of 1st, 2nd, and 3rd Line Engineers, manage KPIs and workflows, and shape team development while supporting internal improvement and automation initiatives using tools like Microsoft Service Center and SCOM. Key Responsibilities • Lead and develop a diverse … workflows, enforcing SLAs and KPIs • Drive automation through ITSM tooling and continuous improvement initiatives • Represent the team in Change Advisory Boards and incident escalation reviews • Coordinate software release and patchmanagement cycles • Track performance metrics, write management reports, and participate in recruitment and staff development Key Skills & Expertise • Proven experience in IT support and infrastructure environments • Familiarity More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Pertemps
As a Senior Security Penetration Tester , you will be responsible for supporting the design, implementation, and maintenance of TVM (Threat & Vulnerability Management) solutions, controls and processes across the organisation. You will be liaising with Digital teams to ensure appropriate mitigation and remediation of vulnerabilities detected across our IT estate. This role requires an understanding of TVM concepts, technologies, and … Help support and develop an internal penetration testing function. Conduct network, application penetration testing, code and security reviews. Identify and exploit vulnerabilities through proof-of-concept testing. Support vulnerability management across the enterprise, ensuring that a framework for identification, categorisation and mitigation exists and is implemented and maintained. Responsible for supporting the creation of the operating model for vulnerability … management, that it is shared, agreed and operates effectively across the business. Develop and maintain penetration testing documentation, policies, and procedures. Integrate cybersecurity solutions (e.g. vulnerability scanning tools) with existing systems, applications, and infrastructure. Evaluate and recommend technologies, tools, and vendors to meet business needs. Investigate newly identified cybersecurity vulnerabilities and provide appropriate mitigation actions. Liaise and coordinate with More ❯