2 of 2 Remote People Management Jobs in the Thames Valley

Job Description:# Customer Support Team Lead Gladstone Software is the leading supplier of leisure management software in the UK and Ireland, helping the leisure industry make the population fitter and healthier. With our innovative technology solutions, we support operators in delivering exceptional customer experiences across fitness, wellness and leisure services.Our Customer Support function plays a central role in … Agents and lead the day-to-day operations of your team - focusing on SLA adherence, ownership, customer communication and continuous improvement.This is a delivery-focused leadership role requiring strong people management, operational discipline and a data-driven mindset. You'll support your team in resolving a wide range of cases - from quick queries to more complex escalations - and … when cases are escalated or sit in other queues - driving updates, chasing responses and maintaining customer confidence Oversee daily triage and case flow to ensure structured assignment and queue management Coach, mentor and support your team - including onboarding, performance management and development planning Use Salesforce views, reports and dashboards to manage performance, analyse trends and spot opportunities for More ❯

Deloitte is renowned in the marketplace for its innovative and collaborative culture, commitment to delivering an outstanding quality of client service and enabling its own people to excel in everything they do. Deloitte's breadth and depth of services make it a leading force in its chosen areas of business and it works with clients who vary from owner … managed businesses to large multinational operations and publicly owned organisations. Payroll and Workforce Management (PWFM) is a growth area for Deloitte, supporting clients with the digitisation and transformation of their payroll and workforce management functions. Our team includes a variety of professionals ranging from industry experts, technologists, consultants and project managers, collaborating to deliver exceptional services to our … clients. Over the past year, our team have been involved in a wide variety of projects - examples include: Payroll and workforce management review and future state strategy design Technology implementations for large multinational companies Reviewed and optimised a clients existing technology landscape Project management of an outsourced payroll roll-out for a global manufacturing client. PWFM have built More ❯