2 of 2 Remote/Hybrid Remote Desktop Jobs in the Thames Valley

PlJob Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware … team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies ...

+ bonus + benefits based on experience SC cleared (or prepared to go through clearance) Onsite requirement at Central London Office Tuesday to Thursday, Remote working from home Monday & Friday 08:30 – 17:30 Key Responsibilities Technical Support: Provide Level 1, 2 & 3 technical support for Google Workspace environment … necessary. Network and Connectivity Support: Capability to diagnose and resolve network connectivity issues, including LAN, Wi-Fi, VPN, and other network-related problems. Ensure remote workers have proper access to company resources, including VPN setup, remote desktop tools, and cloud-based systems. Provide expert assistance with setup ...