4 of 4 Remote Resource Allocation Jobs in the Thames Valley

Monday to Friday 09:00-17:30 Saturday and Sunday (working from home) You will play a key role in coordinating engineer schedules, managing support tickets, and ensuring efficient resource allocation to meet customer needs. You will also monitor part requests, arrange collections, and provide clear communication to customers while escalating issues where necessary. Key Responsibilities Coordinate and … manage engineer scheduling to optimise resource allocation Own and manage support tickets, ensuring timely resolution and adherence to service standards Monitor and coordinate part requests, ensuring compliance with SLAs Arrange collections from customer sites using internal engineers or third-party couriers Maintain proactive communication with customers, providing updates on ticket progress and scheduled visits Escalate issues internally and More ❯

Monday to Friday or 09:00-17:30 Saturday and Sunday. You will play a key role in coordinating engineer schedules, managing support tickets, and ensuring efficient resource allocation to meet customer needs. You will also monitor part requests, arrange collections, and provide clear communication to customers while escalating issues where necessary. Key Responsibilities Coordinate and manage engineer … scheduling to optimise resource allocation Own and manage support tickets, ensuring timely resolution and adherence to service standards Monitor and coordinate part requests, ensuring compliance with SLAs Arrange collections from customer sites using internal engineers or third-party couriers Maintain proactive communication with customers, providing updates on ticket progress and scheduled visits Escalate issues internally and externally to More ❯

Monday to Friday or 09:00-17:30 Saturday and Sunday. You will play a key role in coordinating engineer schedules, managing support tickets, and ensuring efficient resource allocation to meet customer needs. You will also monitor part requests, arrange collections, and provide clear communication to customers while escalating issues where necessary. Key Responsibilities Coordinate and manage engineer … scheduling to optimise resource allocation Own and manage support tickets, ensuring timely resolution and adherence to service standards Monitor and coordinate part requests, ensuring compliance with SLAs Arrange collections from customer sites using internal engineers or third-party couriers Maintain proactive communication with customers, providing updates on ticket progress and scheduled visits Escalate issues internally and externally to More ❯

Simplify to Scale: Identify systemic friction points. Reduce complexity, eliminate unnecessary dependencies, and resolve blockers before they escalate. Make Data Actionable: Define and refine live dashboards for visibility into resource allocation, velocity, readiness, and roadmap alignment. Make operational health obvious, not opaque. Mentor & Scale a High-Impact Team: Lead and grow a small team of program managers, instilling More ❯