7 of 7 Remote/Hybrid SLA Jobs in the Thames Valley

data, reporting, and process improvement, while developing their career within Service Delivery. Key Responsibilities Service Reporting & Performance Analysis Produce regular service performance reports, including SLA and KPI reporting Maintain service dashboards and trackers with accurate, current data Analyse trends, recurring issues, and service performance metrics Support preparation for client service ...

specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that ...

through robust platform delivery What Theyre Looking For: Microsoft Fabric experience Terraform experience Cloud platform engineering SQL Server management Incident management, problem-solving, and SLA-driven environments Platform engineering or data platform experience Agile delivery environments What Youll Work With: Microsoft Fabric Terraform (Infrastructure as Code) Azure cloud technologies ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

harmonize policies and procedures for passive products, campus connect, pre-cabling, and cross-connects globally Assist local teams to reduce lead times (OLA/SLA) and improve service delivery Actively manage suppliers of passive hardware within your region Oversee capacity management database implementation and final accountability Serve as the point ...

review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews. \n\n We'd love you to have \n \n Strong risk assessment and analytical skills \n Proven leadership and team management experience ...