Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Sopra Steria
Timely completion of Problem Impact Assessments. Liaison with Application Developers relating to incident resolution or progression of problem solutions. Liaison with Incident and Problem Managers to ensure that no SLA breaches occur. Participation in internal and external progress meetings that Service Management requires. Conduct reviews of functional and design specifications to ensure business integrity, related to system enhancements and software More ❯
Slough, Berkshire, United Kingdom Hybrid / WFH Options
Atc Logistics
will be responsible for the preparation of documentation, maintaining files and completing financial transactions. Role & Responsibilities Plan shipments and routes to ensure effective use of resources while meeting our SLA with clients. Ensure compliance with EU working time directive and relevant road safety regulations. Ensure active monitoring of all shipments in-transit, providing updates to colleagues and customers. Ensure all More ❯
Kidlington, Oxfordshire, United Kingdom Hybrid / WFH Options
Service Care Solutions Ltd
ITIL best practice. Build business cases, conduct resource estimation, and oversee service performance. Lead stakeholder engagement across departments and regional offices. Coordinate service management activities, ensuring supplier performance and SLA compliance. Develop and implement service improvement plans across ICT operations. Key Skills & Experience ? Strong Business Relationship Management and Service Delivery Management experience Proven ability to engage senior stakeholders across complex More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
TC Group
troubleshoot issues and be able to speak to internal customers in a non-technical way manage 3rd party suppliers to ensure that incident resolutions are achieved within the agreed SLA ability to diagnose and investigate issues ability to explain complex ideas to those with limited IT and systems knowledge Experience with accountancy applications, preferably CCH, is an advantage Full benefits More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Rise Technical Recruitment Limited
and week 2 (9:00-17:00 Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Working to/managing SLA's Good Customer Service skills IT Literate (SAP, Sage, Word, Excel) Reference Number: BBBH257520 To apply for this role or for to be considered for further roles, please click 'Apply Now' or contact Sophie More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Ernest Gordon Recruitment
for all sales order management, including raising SOP's, updating invoices, ensuring renewals are processed, support the helpdesk by taking customer enquiries and logging Engineer calls to ensure maximum SLA efficiency. You will be required to use SAP on a day-to-day basis and support both the Operations and Projects team. This role would suit a Sales Administrator with More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Ernest Gordon Recruitment
for all sales order management, including raising SOP's, updating invoices, ensuring renewals are processed, support the helpdesk by taking customer enquiries and logging Engineer calls to ensure maximum SLA efficiency. You will be required to use SAP on a day-to-day basis and support both the Operations and Projects team. This role would suit an Administrator with a More ❯
Abingdon, Oxfordshire, United Kingdom Hybrid / WFH Options
RM Education
agreements and contractual servicelevel agreements and act on under-performance. Provide regular feedback to the internal customer team and assist in the production of and review the operational SLA report for your customer. Analyse performance to identify CSI opportunities. Responsible for internal process improvement activities for your customer(s) and/or team (continual improvement) and contribute to strategic … escalation with regards to live delivery for the team. Attend and contribute to internal meetings on the overall delivery of ASM and ASD. Provide necessary reporting on KPI and SLA performance. Contribute to new service introductions across Operations to ensure best practice across customers. Contribute to the budget creation and management, ensuring temporary contractors are within budget (circa More ❯