10 of 10 Remote/Hybrid SLA Jobs in the Thames Valley

work independently in a remote environment Team collaboration and stakeholder management Problem-solving mindset Commitment to continuous improvement How Success Is Measured Achievement of SLA and service targets First-time fix rate Incident resolution times Customer satisfaction scores Printer and print service availability Accuracy of documentation and ticket updates Working ...

maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activitiesGaining a thorough understanding of service desk performance metrics, including SLA achievement, customer satisfaction, ticket backlog, ticket ageing, and call handling performanceIdentifying and addressing service delivery risks, customer concerns, and operational inefficiencies through structured improvement plans ...

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

Survey, 2024'' The post holder will support the Systems Manager as well as other stakeholders for all aspects of the Trust Income System, Service Level Agreement Monitoring (SLAM). The post holder will need to demonstrate analytical skills, possess strong Structured Query Language (SQL) knowledge and be able to identify ...

Apply best practices for data design, ensuring scalable, high‐quality and consistent architecture and modelling.Provide timely and accurate root‐cause analysis and resolution within SLA timeframes.Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives.Collaborate with Reporting Engineers to define ...

Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota ...

attitude Identify solutions and preventative measures to improve the customer’s experience Ensure all cases are progressed in line with Klipboard SLA’s. Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities. Be curious to change, evolve and develop in ways that ...

senior stakeholders. Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel ...

manage risks, issues and dependencies that could impact Network Deployment programmes. Ensure suppliers and stakeholders deliver against agreed plans and reporting requirements. Support escalations, SLA management and continuous improvement across the activation process. Investigate quality issues and faults and support the timely handover of sites into Operations. Analyse trends ...

place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership … place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership ...