6 of 6 Remote/Hybrid SLA Jobs in the Thames Valley

Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install, configure, and maintain operating systems, applications, and hardware Manage desktop ...

escalation point for enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion ...

workload management) Strong experience managing and optimising SQL Server environments Experience implementing and supporting cloud-based data platforms in Microsoft Azure Experience working within SLA-driven environments with structured incident, change, and problem management Understanding of capacity planning, performance tuning, and operational monitoring Ability to work across both legacy ...

managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader by coordinating Service Desk activity … deputising when required, and acting as the escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them ...

responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. … issues spanning all end-user-computing, infrastructure, business systems, telephony etc. * Support projects as required * Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld * Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly * Receive and manage calls from internal ...

Your new company You will be working for a large, well-known organisation who are a powerhouse within their industry. Your new role You will manage a team of technical specialists, ensure platform stability and ...