3 of 3 Remote Service Desk Analyst Jobs in the Thames Valley

Social network you want to login/join with: We are looking for an experienced IT Service Desk Analyst to join our team, who are based in our state-of-the-art Reading office and are the first point of contact for all IT issues and requests. The team consists of several Service Desk Analysts … and is led by a Service Desk Team Leader. The service desk operates from Monday to Friday between 07:00 and 19:00 and makes use of the ServiceNow platform to capture and manage all incidents and requests. XPS is an award-winning Pensions Consultancy with over 1600 staff in locations across the UK and our … Group has also won two awards at the Business Culture Awards winning Best Business Culture Transformation Initiative and the overall Gold Award winner for Business Culture. The Role: Our Service Desk Analysts are responsible for delivering the very best customer service experience, working in collaboration with our colleagues in the 2nd Line, Infrastructure Support and IT Security More ❯

and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract on shift (24x7) between Mon-Sun. This is opportunity will be based from either Milton Keynes OR Nottingham Competitive Salary + … Shift Premium These opportunities are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation … knowledge and expertise associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise with Team Leader on specific More ❯

11028SR £28k – 32k per year + Brilliant Benefits Service Desk Analyst Our client is urgently looking for an experienced Service Desk Analyst to join their team on a permanent basis. Please note, the role is on-site during the probationary period. After passing, there will be one day each week for remote working. You … package, including annual leave, pension scheme, remote working (post-probation), health cover, training & development, discounts, a fun and friendly team, free parking, opportunities for career advancement, and more perks! Service Desk Analyst – Key Skills: 3+ years of experience in a Service Desk or Cloud Service Desk environment 2 nd Line Support experience More ❯