7 of 7 Remote Support Analyst Jobs in the Thames Valley

Exciting opportunity for an IT Support Analyst to join a growing business in Bicester, offering up to £38,000 (DOE) plus excellent benefits and development opportunities! The Role The IT Support Analyst will join a close-knit IT team, providing 1st-2nd line support to … users across the business. This will include: managing/troubleshooting tickets within a service desk tool, escalating where necessary providing desktop and local user support maintaining an excellent customer service approach for all support queries IT asset management, setting up laptops & Mobile devices process improvement, documentation support on various projects About you Applicants for the IT Support Analyst role will have: proven experience in a similar IT support role covering both 1st and 2nd line support working experience with Office 365, Azure, Active Directory, Entra ID, Intune, Endpoint Manager excellent customer service More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected … day-to-day 1st line application support. Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes … and producing user guides or other artefacts that support the change management function. Maintaining and enhancing practical and operational relationships with third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected … day-to-day 1st line application support. Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes … and producing user guides or other artefacts that support the change management function. Maintaining and enhancing practical and operational relationships with third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience More ❯

IT Technical Support Analyst Reading 28,000 + Excellent Benefits Are you passionate about technology and eager to grow your career in IT and Application Support? We're looking for a driven and enthusiastic IT Technical Support Analyst to join a collaborative and forward-thinking … team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and resolve technical issues … systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service desk or IT support role A genuine interest in Application Support or Software Development career paths Analytical mindset with excellent problem-solving abilities Willingness to take ownership More ❯

IT Technical Support Analyst Reading £28,000 + Excellent Benefits Are you passionate about technology and eager to grow your career in IT and Application Support? We're looking for a driven and enthusiastic IT Technical Support Analyst to join a collaborative and forward-thinking … team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and resolve technical issues … systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service desk or IT support role A genuine interest in Application Support or Software Development career paths Analytical mindset with excellent problem-solving abilities Willingness to take ownership More ❯

Security Graduate looking for their first role within the IT industry. Working within a small but dedicated MSP you will be providing 1st line support to the company s SME clients across the Greater London area under the guidance and support of the senior management team. The position … and SharePoint. The initial focus of this role will be troubleshooting 1st line hardware and software issues, resolving desktop issues and responding to client support requests. This is the perfect entry level role for someone keen to enhance their skills and develop their career in the IT sector. Salary More ❯

Security Graduate looking for their first role within the IT industry. Working within a small but dedicated MSP you will be providing 1st line support to the company’s SME clients across the Greater London area under the guidance and support of the senior management team. The position … and SharePoint. The initial focus of this role will be troubleshooting 1st line hardware and software issues, resolving desktop issues and responding to client support requests. This is the perfect entry level role for someone keen to enhance their skills and develop their career in the IT sector. Salary More ❯