2 of 2 Remote Support Analyst Jobs in the Thames Valley

Our Client, a leading, fast-growing global financial services group, seeks a Senior IT Support Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT service desk and … providing continuous service improvement activities. As a Senior IT Support Analyst, you will be working closely with the third-party outsourced first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem … in office 3 days per week, supporting IT operations and employees during core business hours 7 AM – 7 PM, Monday to Friday, as well as occasionally out of hours support for other global locations (7 PM – 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will have the option to support the business on weekends More ❯

Job Description My client provides design, deployment, support, and optimisation services built around four core technical areas: Application & Digital Innovation, Modern Workplace, Cloud Transformation, and Network Services. Their managed service model is designed with cloud adoption in mind, with a strong emphasis on continuous optimisation. The goal is to move customers away from the traditional large-scale IT refresh … every few years, and instead deliver a service that embeds projects, updates, and enhancements into the ongoing managed service. As part of the Operations team, the Infrastructure Support Analyst will focus on customer support, optimisation, and involvement in project delivery across these four technical pillars. The ideal candidate will have broad technical interests, with proven experience in … customers, vendors, and internal teams where required. Deliver against agreed SLAs and operational performance targets. Follow established procedures to implement changes in live customer environments. Provide out-of-hours support on a rota basis. Collaborate with internal teams, third-party vendors, and external partners to resolve escalated customer issues. Identify and recommend improvements to processes and customer experience. Take More ❯