Technical Service Manager
High Wycombe, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
JR United Kingdom
in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated … support teams for customers based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and performing Incident Manager duties during P1 incidents. This is a … zones may also be considered. The candidate should be able to work on-site with clients and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLAs Participate in Service Review Meetings organized by SDMs Take part in Duty Manager rota and act as Incident Manager for P1 incidents More ❯
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