oxford district, south east england, united kingdom
ONI
FAQs, WIs). Essential skills and qualifications: Minimum of 2–4 years experience in customer success, technical support, or operations roles. Proven experience managing ticketing or CRM systems (e.g., Zoho Desk, Zendesk, Salesforce Service Cloud, or similar). Prior experience in automation and integrating multiple software platforms (ticketing, CRM, ERP, reporting tools) or similar. Track record of analyzing customer More ❯
team in line with customer SLAs • Liaise with Product and technical team to be able to respond to requirements • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuous improvement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings More ❯
SLAs • Liaise with Product and technical team to be able to respond to claims with high quality professional responses • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuous improvement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings More ❯
