1st Line Support Engineer
- Hiring Organisation
- Roc Technologies
- Location
- Thatcham, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
Ensure accurate and timely ticket updates within the Service Management platform Participate in out-of-hours support, on-call, or overtime when required Essential Skills & Experience 12 years experience working in IT, ideally within a Managed Services environment Experience supporting: Windows 7/10/11 Microsoft Active Directory … Infrastructure Basic networking knowledge (Juniper, MIST, Aruba, Fortinet) Experience with remote support tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification ...