2nd Line Support Engineer
- Hiring Organisation
- Roc Technologies
- Location
- Thatcham, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
Working in a fast-paced MSP environment, you will support a wide range of customer infrastructures and technologies, resolving complex issues across servers, networks, Microsoft 365, and endpoint environments. You will play a key role in maintaining high service quality, ensuring SLA compliance, and delivering an excellent customer experience. … Manage Incidents, Problems, Changes, Requests and Events using Rocs Service Management platform. Respond to alerts from proactive monitoring systems. Perform troubleshooting across servers, networks, Microsoft 365 and endpoint environments. Maintain accurate and timely updates within all service tickets. Monitor and maintain customer systems to meet defined SLAs. Work closely ...