4 of 4 Customer Service Jobs in Tonbridge

experience in an IT support role where you are used to working with users of all levels, providing a high level of technical and customer service at all times. Due to the requirements of the role candidates will be required to drive and have access to their … desk for clients Carry out installation tasks including setting up PCs, routers, printers and AV equipment Work towards both individual and team KPIs Escalate service requests to senior engineers where necessary Key Experience: Minimum of 1 years’ experience in a technical support role Understanding of basic network fundamentals, including ...

managing 2nd Line support requests, where you are used to working with users of all levels, providing a high level of technical and customer service at all times, whilst working on a range of day-to-day tasks and project work. Due to the requirements of the role …/LAN connectivity, routers, firewalls and switches Knowledge of backup technologies Work towards both individual and team KPIs Ensure a high level of service is provided and maintained to clients at all times from the Help Desk team Key Experience: Minimum of 3 years’ experience in a technical support ...

enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced … technical documentation Contributing to the Out of Hours rota when required What they’re looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most ...

invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients … Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good ...