2 of 2 Service Delivery Jobs in Tower Hamlets

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA's … the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and … suppliers, and tools are in place to support operational teams, enabling the smooth handover of new/changed services into the live environment Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support More ❯

BroadSoft and Microsoft teams. Making sure support tickets are updated and resolved within agreed SLAs. Working with third-party vendors where necessary to resolve issues. Assisting the UC & CX Service Delivery Team as needed. Escalating complex issues to senior UCC Specialist or Architects. Providing occasional out-of-hours or on-site support for key UC services. Being part More ❯