11 of 11 Service Delivery Jobs in East London

One of my local government clients are currently recruiting an experienced Data Analyst For Regulated Service & Resources on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working … Overview: The Data Analyst will play a key role in ensuring the timely and accurate provision of data insights to support teams within Regulated Service & Resources. The post holder will provide quantitative and qualitative insights by developing reports that meet business short and long-term business needs, improve service delivery, and enhance strategic direction of the service and the operational decision making for children at risk of becoming looked after and children who are in care. Role Requirements: Develop Data Systems: Review existing data recording system(s) and support the development of new data recording systems. More ❯

with a view to global management . The ideal candidate for this role will have a 80/20 mix of SOC management/Service Delivery experience As a SOC Manager you will be able to demonstrate a knowledge of the current cyber threats and security measures available … and good technical IT knowledge or experience. You will have at least 5 years of IT experience with significant exposure to IT Security and Service Delivery aspects, be skilled in conceptualizing creative solutions, as well as documenting and presenting them to SMT, have the ability to lead and … such as ISO2700, ITIL, COBIT or NIST, (knowledge of the ISF Standard of Good Practice would be an advantage) and have an understanding of Service Delivery frameworks such as ITIL. You will prepare regular reports to Program Office and Business stakeholders on performance and development of the SOC More ❯

with a view to global management . The ideal candidate for this role will have a 80/20 mix of SOC management/Service Delivery experience As a SOC Manager you will be able to demonstrate a knowledge of the current cyber threats and security measures available … and good technical IT knowledge or experience. You will have at least 5 years of IT experience with significant exposure to IT Security and Service Delivery aspects, be skilled in conceptualizing creative solutions, as well as documenting and presenting them to SMT, have the ability to lead and … such as ISO2700, ITIL, COBIT or NIST, (knowledge of the ISF Standard of Good Practice would be an advantage) and have an understanding of Service Delivery frameworks such as ITIL. You will prepare regular reports to Program Office and Business stakeholders on performance and development of the SOC More ❯

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any fault … is assigned correctly. Role Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst … on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests. The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and More ❯

Celon is seeking a dynamic and User focused IT Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend. Working as an extension of our clients teams, including some of the UKs largest organisations, this … role focused on engaging IT Users, tracking and measuring their experience, delivering accurate, timely and informative management reports, and driving continuous improvement in IT service delivery. Ensuring Users receive relevant and meaningful support throughout the entire service lifecycle. The ideal candidate will bring a strong technical background, with … of stakeholders. You will be confident and articulate, capable of tracking performance, identifying key trends, and communicating insights clearly and effectively. Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, documenting and tracking More ❯

for identifying, qualifying and on-boarding new suppliers for Dark Fibre and Space & Power as well as developing, negotiating, and obtaining approvals for Master Service Agreements and Framework Agreements. They work in close collaboration with internal operational teams to obtain quotations and negotiate major individual orders. Managing vendor relationships … vendors and manage the on-boarding of new vendors for dark fibre, co-location space and power in support of infrastructure projects. Develop Master Service Agreement, Contracts and Purchase Order terms and conditions Develop, negotiate and arrange necessary inputs and approvals for Master Service Agreements, Contracts or Purchase … identify further cost optimisation opportunities. Effective management of assigned contract estate and full understanding of ongoing cost liabilities Escalations - Deal with thematic escalations for service delivery, fault management and payments. Invoice & Inventory Validation Supporting the Accounts Payable, Finance and operations functions with invoice and inventory validation from vendors More ❯

Responsibilities · Develop and implement a scalable and consistent pricing/resourcing strategy for technical FM services, with a focus on asset management. · Translate technical service offerings into compelling marketing and bid collateral that inspire client confidence and support business growth. · Collaborate closely with technical SMEs, bid teams, procurement, and … while aligning with broader business goals. · Experience developing branded materials or inputting into marketing strategies for technical services. · A passion for innovation in engineering service delivery and customer engagement. What's on Offer · A high-impact role at the centre of technical FM and commercial development. · The chance More ❯

Responsibilities · Develop and implement a scalable and consistent pricing/resourcing strategy for technical FM services, with a focus on asset management. · Translate technical service offerings into compelling marketing and bid collateral that inspire client confidence and support business growth. · Collaborate closely with technical SMEs, bid teams, procurement, and … while aligning with broader business goals. · Experience developing branded materials or inputting into marketing strategies for technical services. · A passion for innovation in engineering service delivery and customer engagement. What’s on Offer · A high-impact role at the centre of technical FM and commercial development. · The chance More ❯

Performance Leadership * Establish and implement IT performance management frameworks to measure, analyze, and optimize IT operations. * Define and track key performance indicators (KPIs) and service level agreements (SLAs) to ensure IT effectiveness and efficiency. * Drive decision-making by providing leadership with critical insights, highlighting strategic opportunities, and addressing gaps. … Lead continuous improvement initiatives that enhance IT service delivery, operational resilience, and business value. * Governance & Data-Driven Decision Making * Develop and oversee governance structures that ensure accountability and transparency across IT functions. * Address core data challenges with sustainable solutions, ensuring reliable visibility into IT performance. * Implement data-driven More ❯

Core, BCG X, and Consulting Team (CT) worldwide. The leader will drive strategic planning, execution, and optimization of global IT infrastructure, cloud operations, and service management while ensuring a secure, scalable, and efficient technology environment. This role is accountable for embedding and assuring IT Service Management (ITSM) processes … workload optimization. * Drive edge computing, containerized workloads, and high-performance computing strategies. * Implement AI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: * Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and effective service … 24x7 resilience and uptime across all of BCG. * Optimize incident, change, and capacity management, ensuring alignment with ITIL best practices and automated workflows. * Lead Service Asset and Configuration Management (SACM), ensuring accurate and real-time management of software and IT assets within the CMDB. * Drive continuous enhancements to the More ❯

tier consultancy supporting large-scale enterprise transformation across the UK. Their focus is on delivering complex cloud-based solutions through innovation, collaboration, and structured service delivery. This is a key opportunity for a Workday HCM Consultant at the Assistant Manager level to join a high-performing team delivering end … and contributing directly to the successful configuration, testing, and deployment of Workday HCM solutions. This is a role for someone who thrives in a delivery-driven environment and wants to play a strategic part in future-proofing HR functions for leading businesses. Your responsibilities as Workday HCM Consultant include … Leading client-facing workshops and driving key discussions on business process and system configuration Taking ownership of the full delivery lifecycle of assigned Workday HCM workstreams Managing and mentoring offshore teams through the design, configuration, and testing phases Translating client needs into scalable and best-practice-led solutions aligned More ❯