Trowbridge, England, United Kingdom Hybrid / WFH Options
NexGen Associates
Relationship Manager – Managed Services Salary: £35,000 + YEARLY £3,600 TAX FREE BONUS + EXCELLENT COMPANY BENEFITS AND COMMISSION STRUCTURE Location: Wiltshire hybrid with regular travel Department: Service Management – Sales Reporting to: Head of Managed Services Ideally you will hold an SC Clearance or be eligible to obtain one. Due to the nature of the work this role … and continuous improvement within an ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities: Customer relationship management Be the primary point of contact for assigned customers Develop a clear understanding of customer needs, objectives and IT requirements Run regular service reviews and business relationship meetings Champion … the customer voice across Managed Services Account management Manage customer accounts to agreed contracts and SLAs Maintain accurate account plans and track performance Spot upsell or cross-sell opportunities and work with Managed Services to shape solutions Service performance and reporting Partner with the Service Desk Manager to monitor performance against SLAs and KPIs Escalate service issues and coordinate More ❯
Trowbridge, cardiff, united kingdom Hybrid / WFH Options
NexGen Associates
Relationship Manager – Managed Services Salary: £35,000 + YEARLY £3,600 TAX FREE BONUS + EXCELLENT COMPANY BENEFITS AND COMMISSION STRUCTURE Location: Wiltshire hybrid with regular travel Department: Service Management – Sales Reporting to: Head of Managed Services Ideally you will hold an SC Clearance or be eligible to obtain one. Due to the nature of the work this role … and continuous improvement within an ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities: Customer relationship management Be the primary point of contact for assigned customers Develop a clear understanding of customer needs, objectives and IT requirements Run regular service reviews and business relationship meetings Champion … the customer voice across Managed Services Account management Manage customer accounts to agreed contracts and SLAs Maintain accurate account plans and track performance Spot upsell or cross-sell opportunities and work with Managed Services to shape solutions Service performance and reporting Partner with the Service Desk Manager to monitor performance against SLAs and KPIs Escalate service issues and coordinate More ❯
tendered spend above £100k). Manage supplier evaluation, selection, negotiation, and contract award. Support stakeholders across multiple functions to ensure effective, compliant procurement processes. Deliver cost savings, innovation, and riskmanagement through strategic sourcing. Ensure ethical, sustainable, and food-safety standards are built into all procurement activity. About You You'll be working in a Procurement Manager, Category … other similar role and will have a strong background either IT procurement, marketing procurement, or other indirect categories . You will bring: Proven experience in strategic sourcing and supplier management . Excellent stakeholder engagement and negotiation skills. Strong commercial and analytical acumen with the ability to deliver data-driven insights. The confidence to work autonomously while being part of More ❯