Senior Customer Success Specialist
- Hiring Organisation
- Gerrard White
- Location
- Tunbridge Wells, Kent, South East, United Kingdom
- Employment Type
- Permanent
ways of working Running strategic success planning and QBRs , clearly demonstrating ROI and business value Acting as the voice of the customer internally , influencing product, support and operational improvements Tracking and reporting on success metrics including adoption, renewals, retention, NPS/CSAT and advocacy Turning happy customers into advocates … looking for Proven experience in Senior Customer Success/Enterprise CS roles Strong background in customer onboarding, training, and adoption at scale Confidence influencing senior and executive stakeholders in complex organisations A data-driven mindset, with experience linking adoption to measurable ROI and outcomes Comfortable leading QBRs, executive reviews ...