1 of 1 Remote Social Skills Jobs in Twickenham

contact for new customers, helping them understand how we work, bringing them up to speed on studio systems. Working with the wider team to improve our support processes. Desired Skills & Experience Essential: 5 years' experience in a similar hands-on customer support role. Great attention to detail, and an ability to spot issues that others miss. Able to work … and to document any findings in a clear and easily understandable way Ability to respond in a timely fashion to customer issues, and take a customer-first approach Excellent communication skills; able to work with customers in a productive way to resolve issues Ability to take a pro-active approach to keeping internal support systems up to date (e.g. … bug tracking, ticketing systems, wiki, documentation repositories) Excellent computer and IT skills Experience in installing and supporting software products (i.e. not Microsoft Word) A background in computer science or software development Experience of working with radio automation systems would be useful Personal Characteristics: Good problem-solving skills, with an ability to think on your feet and the ability More ❯