Baltic Apprenticeships are excited to work alongside our clients who were formed in 2006, they boast an outstanding customerretention rate. Companies that use them for the first time continue year after year. What do they stand for? Integrity, Trust, Communication, and Service. Join their award-winning … IT support and Cyber Security Hardening Services team and benefit from a customer service-focused approach with an industry-leading 90+ Net Promoter Score. If you would like to be a part of their team, apply now! In this role, youll work towards your IT Support Level 3 Apprenticeship … delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Answering customer calls and logging and raising tickets Fixing PCs, installing software, and troubleshooting issues Providing first-line service desk support via telephone and remote access Determining compatibility of hardware/software upgrades before more »
Baltic Apprenticeships are excited to work alongside our clients who were formed in 2006, they boast an outstanding customerretention rate. Companies that use them for the first time continue year after year. What do they stand for? Integrity, Trust, Communication, and Service. Join their award-winning … IT support and Cyber Security Hardening Services team and benefit from a customer service-focus... more »
Manager will build strong relationships with existing clients and act as their trusted advisor, ensuring they maximise the product. This role focuses on clientretention, guiding users through migration from an older legacy product to a brand new offering plus identifying upsell and renewal opportunities. This is a … by identifying upsell, cross-sell, and renewal opportunities. Collaborate strategically with internal teams to ensure seamless migration to the latest product offerings and maximise customer lifetime value. Lead clients through successful software migrations to new products, ensuring a smooth transition and maximising user adoption alongside Software trainers. Tailor innovative … each client's specific needs and challenges. Craft compelling presentations and demonstrations that showcase the value proposition. Negotiate and secure winning renewals, maintaining strong customer satisfaction and maximising account profitability. Partner effectively with internal teams (Customer Success, wider sales colleagues (SDR/BDR & KAM), L&D, marketing, product more »
Hebburn, Tyne and Wear, North East, United Kingdom
Baltic Apprenticeships
Baltic Apprenticeships are excited to work alongside our clients who were formed in 2006, they boast an outstanding customerretention rate. Companies that use them for the first time continue year after year. What do they stand for? Integrity, Trust, Communication, and Service. Join their award-winning … IT support and Cyber Security Hardening Services team and benefit from a customer service-focused approach with an industry-leading 90+ Net Promoter Score. If you would like to be a part of their team, apply now! In this role, youll work towards your IT Support Level 3 Apprenticeship … delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Answering customer calls and logging and raising tickets Fixing PCs, installing software, and troubleshooting issues Providing first-line service desk support via telephone and remote access Determining compatibility of hardware/software upgrades before more »
