3 of 3 Remote Incident Response Jobs in Tyne and Wear

clients, translating tech into business outcomes* Proactively monitoring systems, managing SLAs, and keeping documentation sharp* Collaborating with vendors, internal teams and stakeholders to resolve issues* Getting involved in maintenance, incident response and occasional 24/7 supportMust haves:* 2+ years MIN technical consulting experience within a Managed Service Provider* Strong communicator who can simplify the complex for clients More ❯

Code (IaC) practices using Terraform. Building and optimising CI/CD pipelines to accelerate delivery. Implementing and maintaining monitoring and observability with Prometheus and Grafana. Enabling team collaboration and incident response through Slack and other ChatOps tools. Leading, mentoring, and supporting engineers (or preparing to step into people management if you're progressing into the role). Key More ❯

SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to … a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads … a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within enterprise environments Knowledge of More ❯