Application Support Manager
- Hiring Organisation
- Baltic Recruitment Services Ltd
- Location
- Gateshead, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £65,000
contracted SLAs. Maintenance Management: Schedule and oversee contracted maintenance activities, ensuring minimal disruption to operations. Coordinate with suppliers and internal teams for system updates, upgrades, and Maintain accurate maintenance records Problem Resolution: Investigate and resolve recurring issues by collaborating with cross-functional Analyse trends in support requests … identify opportunities for system or process Escalate complex problems to higher management or specialised teams as Documentation and Reporting: Develop and maintain detailed documentation for support processes, system configurations, and maintenance schedules. Generate regular reports on support metrics, system performance, and maintenance activities in accordance ...