1 to 2 of 2 Remote Desktop Jobs in Tyne and Wear

reliability. You will handle queries and problems across technologies such as Microsoft 365, Microsoft Azure AD, Microsoft Intune, network issues, SharePoint Online, virtual machines, remote desktop, Windows Server, and internet connectivity. Key Responsibilities: Office 365 user management Desktop/server troubleshooting and support SharePoint Online management Resolving more »

and customer support. Daily Responsibilities: * Serve as the initial point of contact for all incoming tickets, including incidents and requests. * Provide support via telephone, remote assistance, and on-site visits. * Create, manage, and resolve tickets, maintaining detailed documentation of progress and resolutions. * Communicate effectively with customers and maintain excellent … Strong strategic and resource planning abilities, with foresight and planning skills. * Excellent task prioritisation skills and adaptability to changing circumstances. * Familiarity with ticketing systems, Remote Monitoring and Management (RMM) tools, and Professional Services Automation (PSA) software. * Self-motivation and the ability to work independently. * Full UK driving license and … Office 365. * Proficiency with Windows Server (2012-2022, including Hyper-V). * Strong knowledge of Active Directory, DNS, DHCP, Group Policy Objects (GPO), and Remote Desktop Services (RDS), including Azure AD. * Networking skills, including DNS/DHCP/TCP/IP/VLAN, wireless technologies, Ubiquiti UniFi, and more »