1 to 25 of 76 1st Line Support Jobs in the UK

insurance, healthcare and accountancy and more. Core Responsibilities: As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone calls, emails and from a chat system. You will be resolving 1st line … You: Requirements: At least 2 years previous experience as a Customer Support or Technical Support Representative in a complex environment 1st Line Support and remote troubleshooting experience ideal Excellent written and spoken English. Great communication skills are a must Desirables: MS … Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, Application Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role. more »

1st Line Support Technician Looking to progress your career in IT/Software Support? Siamo Recruitment are currently looking for a on a 1st Line Support Technician on a permanent, full-time basis, located in the County of … Gwynedd, North Wales! Working within a modern, global company, the successful applicant will be handling customers enquiries and providing 1st line support for bespoke software services. The ideal candidate for this role will be a personable and motivated individual with a background in Customer Support … use IT systems to provide excellent customer service - Send out and notify customers of scheduled software updates - Escalate queries to higher levels of support if the issue requires further assistance - Recommend appropriate solutions to customer based on existing knowledge - Note any trends in software issues The Ideal Candidate more »

circa 300 employees and 6 office locations in Cirencester, Bristol, Taunton, Bournemouth, London, Southampton, and a remote team! We are looking for a passionate 1st Line Systems Support Desktop and Server Engineer to join our team in Cirencester on a full-time, permanent basis! Hours … spacious break out areas and a well-presented office. This is a very hands-on, fast paced role that will require you to support the Systems Support Engineer to maintain, upgrade, and implement all IT infrastructure needs ensuring all departments within the Company are fully functional more »

1st Line Application Support Engineer, COR5740 Are you early in your IT Support career, looking for the next big step? Are you wanting to work in application support? If this sounds like you, then please read on! The Role This is … an excellent 1st Line Application Support Engineer role, working for a company with a growing reputation in their field. The 1st Line Support Engineer will have excellent all-round IT support skills, be a great communicator and be … a problem solver. They will provide end user support for the company's application. The Company The 1st Line Support Engineer will join a leader in the healthcare software industry. The 1st Line Support Engineer will contribute to more »

VCG Technology Services Limited are looking for a 1st Line Support Technician with excellent customer service skills to join the team. The 1st Line Support Technician is responsible for managing incoming queries and help requests from end users through email … phone calls. This role involves taking detailed notes of user-reported problems, determining appropriate steps for resolution, and managing the flow of incoming support requests. The technician will ask probing questions to fully understand the scope of each issue. The 1 st Line Support … customer service setting. Key Responsibilities The 1st Line Support Technician role includes: Providing a helpful and polite first level support service through taking calls and handling the resulting incidents or service requests Effective logging and fault analysis Service request ownership and prioritisation Allocation more »

First-Line Technical Support Engineer A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are … looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary: £23,000 - £25,000 per annum … address has been removed by the job-board, full details for contact are available on our website). Keywords First-Line/1st line/Technical Support Engineer/Customer Support Specialist/Help Desk Technician/IT Support more »

Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to … their Managed Service clients, working on BAU support calls. The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication … skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support more »

Job Title: 1st Line IT Application Support Location: Greater Ipswich Salary: £22,000 - £25,000 Per Annum Cooper Lomaz are excited to offer a career opportunity with an expanding company located close to Ipswich. As they continue to grow their business, they are looking for … a First Line IT Support Technician to join their team. This is a full-time permanent role where you will be providing IT support to their customers. Role Overview: This role will see the suitable candidate be the first point of contact for the … with the applications. Log all tickets and communication onto the company's CRM system, keeping up-to-date records of all interactions. Provide first-line support or escalate to the relevant team members. Follow SLAs to ensure the tickets are responded to accordingly Required Skills: You more »

Job Title : 1st Line Engineer Location: Multiple Campus locations, Portsmouth Salary: £22,600.00 - £23,277.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About the College: As a newly merged College, we aspire to be the employer of choice … Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As an 1st Line Engineer here at COPC, your role will consist of providing essential technical support, addressing and resolving IT issues for … duration of the advert. We do not accept CV's from agencies for these roles. Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT more »

1st Line Software Support Maidstone Hybrid 3 days a week in Maidstone office and 2 days a week work from home Salary: £25k Do you have experience in 1st Line Support and are looking to advance your career? Maybe you … your technical career. Our client has led the global audit and accounting software industry for over 30 years. They are now looking for a 1st Line Software Support Technician to join their team. As a 1st Line Software Support Technician … or escalate to the 2nd Line Support Team as necessary. Develop expertise in the various Software product sets. As a 1st Line Software Support Technician, you will: General Support Tasks: Provide the first point of contact to clients via more »

Elevation Recruitment seek a 1st Line Support Field Engineer to work for a growing Outsourced IT Support firm in South Yorkshire. As an 1st Line/Field Engineer, your role will consist of providing essential technical support both … days per week, visiting other sites other days. Pool car provided. Required Experience Great telephone and in-person people skills. Previous IT support experience is a must (MSP Preferable) Eager to learn and develop a career in IT Office 365 & Exchange Online SharePoint and Teams Windows OS and more »

Support Analyst, Service Desk, 1st line, COR5802A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible … the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft … Analyst, include: 20 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows more »

Job Title: 1st Line Support Engineer Location: Stansted/Luton (2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home) Salary: £27,000 - £30,000 per annum Job Type: Permanent, Full Time Working … committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About the Role: As a 1st Line Support Engineer, you will provide exceptional 1st line support to 300 users, both onsite … click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT more »

Support Analyst, Service Desk, 1st line, COR5802 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible … the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft … Analyst, include: 20 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows more »

We are currently recruiting for a 1st Line Helpdesk Support Advisor for a well-established software services company. Our client has a fantastic approach to flexible working offering hybrid working with only two days at the Birchwood, Warrington office (Tues & Weds) Salary range: £25,000+ … databases " To ensure system back-ups are performed in accordance with timescales agreed with the Office Manager " To undertake those tasks required to support the corporate infrastructure " Any other tasks assigned from time to time by your manager Required Skills and Attributes " Demonstrate time management skills " Ability to … Flexibility in responding to changing demands " Demonstrate good level of PC keyboard/mouse skills " Experience within an IT role preferable, especially a support position " Formal Qualifications: Relevant industry desired but not essential Desirable skills add attributes " Experience with Unix applications " Experience with SQL Please apply today if more »

Job Purpose: To provide 1st Line Support to customers and distributors, delivering the highest quality responses within agreed time frames. To provide administrative support internally to the Technical Support team. What your day will look like: Understand Hanwha Vision’s product … to date at all times with the progress Maintain and develop the companies adopted Ticketing system ensuring all data relating to customers and support tickets is accurate and always up to date To provide a high level of support to customers and associated service facilities. Maintain … Technical Lab Provide support to colleagues and management on ‘ad hoc’ projects Performing miscellaneous job-related duties as assigned by the Head of Technical About you: A background in IT is required, and any experience/knowledge of the Security industry would be beneficial Networking or Camera experience more »

1st Line Support Apprentice - ICT Level 3 Our client has an exciting new opportunity for an IT Support Apprentice to help support businesses in the South East to simplify, streamline and secure their IT systems. This is an excellent opportunity for … you to join this support help desk team and work in a varied and busy professional environment. About our client: Established over 25 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team. … Recognised as the longest established MSP in the area they offer a wealth of IT services such as - PC Support, IT Security & Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK. Our esteemed client has been massively successful with apprentices over more »

IT Support Technician Exciting and varied entry level position for someone with an IT background either from qualifications, or with some exposure in a previous role to general IT systems. Working with the IT Manager and Senior IT Support Engineer you will provide day to day … support of systems, software and hardware while assisting with maintaining effective IT systems. This is a chance to use your knowledge and expand your skills in a variety of technologies and will suit someone who can set up PCs, troubleshoot a printer, resent passwords, install simple software and … general fault fixing. This is some of what you will be doing * Technical support and guidance to staff to understand programs, problem solve and generally support them in using software/hardware correctly * Assisting with the maintenance and fault fixing of all computers and organise where more »

1st Line Support Engineer – Remote Salary & Benefits: £25k to £27,500K, 33 Days Holiday, Pension etc Are you a 1st Line Support Engineer looking for a remote, supportive, and fun environment? This position offers opportunities to upskill, work on projects … and be part of a service-centric company. You will be providing 1st Line Support to a leading Care Home that works with individuals who have learning challenges. In the UK they have over 300 sites and you will be supporting around 3000 active IT … Perrotta" to find me. nufuture recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers (1st Line Support Engineer, 1st Line Support, IT Support Specialist, Help Desk Technician, Help more »

PETA Ltd are looking to recruit a first line engineer to join an IT Consultancy company based in Fareham. PETA are proud to be working with Matrix IT, an MSP providing IT support and consultancy to businesses, to support them with the recruitment and … training of a new First Line Support Engineer apprentice. Role Why choose an apprenticeship with Matrix IT? A fantastic opportunity to join the growing IT team of this dedicated and diverse company. Apprentice First Line Engineers are at the forefront of the business dealing … and Azure Recycling of Matrix and customers old equipment Enter time and expenses on PSA system Updating company asset register Training As a first line Support Engineer, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months more »

1st Line support Engineer Temporary Contract-(6 month rolling) PAYE Bracknell Leading IT Services Provider in the Defence and Public sector require a skilled 1st Line Support Engineer to join their team in Bracknell. We are looking for an experienced … 1st line Support Engineers with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, Key Responsibilities: You will … be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. A standard day can include liaising directly with on-site engineers to assist those resolving faults more »

are the resourcing partner for Issured, an award-winning business transformation consultancy and developer of secure IT solutions. They are looking to recruit a 1st Line Support Analyst. As a 1st Line Support Analyst, you will report to the Service … the phone, Teams or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and more »

authentic selves to work and we will always ensure everyone here has an equal opportunity to reach their full potential. At Stone we support employees and embrace diversity. This goes beyond policies and procedures to nurturing a culture of inclusivity and engagement. From comprehensive training programmes including apprenticeships … to work in a fast-paced environment? Do you want to be part of a growing award-winning technology company? We are seeking a 1st Line Support Team Leader to join our Support & Managed Services team. We are looking for someone to provide … leadership management and support to the 1st line technical support team to support all customers with Warranties or Managed Service/Support contracts and to provide support other support teams to include the customer service more »

1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off mixture of day and night 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible … paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st … through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an more »

IT 1st Line Support Apprentice Location: Milton Keynes (Central) Apprenticeship Level: Level 3 IT Support Technician Salary: £10,296 per annum Hours: Monday to Friday, 9 AM - 5 PM Work Environment: Office-based Are you tech-savvy and eager to launch your IT … career? Our client offers the ideal environment for you to expand your skills and grow professionally. Key Responsibilities: Provide 1st line support both onsite and remotely to assist the technical team. Respond to helpdesk requests and manage help desk calls, logging, and tracking issues. Perform … a workshop setting. Install hardware and software as needed. Document and report on network activities. Assist in sourcing spare parts and replacement equipment. Support the technical team with maintenance tasks and installations. Desired Skills and Attributes: Proficiency in IT Strong attention to detail Excellent customer service skills Good more »