13 of 13 Remote/Hybrid 2nd Line Support Jobs in the UK

2nd Line IT Support Engineer Location: Salisbury, Wiltshire (Hybrid Working) Salary: Up to £37,000 + 20% Bonus Benefits: 25 days' holiday + bank holidays, private healthcare, pension, life assurance and more Our client, a leading organisation in the IT and technology sector, is looking … experienced 2nd Line IT Support Engineer to join its growing technical support team in Salisbury. This is an excellent opportunity for a technically strong, customer-focused IT professional who enjoys taking ownership of complex technical issues and delivering high-quality support ...

growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Support to its Client Services team. This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues … eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle. As a 2nd Line Support, your key responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage ...

primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team‐first approach to support delivery. What Makes This Role Different We are not just looking … audience Take ownership of conversations—not hide behind tickets or emails You don’t just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS/VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician … Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your ...

What you'll be doing: As a Customer Support Engineer (2nd Line), you'll act as the main escalation point for incidents and service requests that cannot be resolved by 1st Line support. Working within our Managed Services team, you'll take ownership … Line engineers, Platform Engineering teams, and technology vendors to ensure excellent customer outcomes. This role is ideal for someone with previous 2nd Line, Service Desk, MSP, or Infrastructure Support experience who enjoys troubleshooting across Microsoft technologies and delivering exceptional customer service. Working closely ...

What you'll be doing: As a Customer Support Engineer (2nd Line), you'll act as the main escalation point for incidents and service requests that cannot be resolved by 1st Line support. Working within our Managed Services team, you'll take ownership … Line engineers, Platform Engineering teams, and technology vendors to ensure excellent customer outcomes. This role is ideal for someone with previous 2nd Line, Service Desk, MSP, or Infrastructure Support experience who enjoys troubleshooting across Microsoft technologies and delivering exceptional customer service. Working closely ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician ...

iomart Group is seeking a Customer Support Engineer (2nd Line) to act as the main escalation point for incidents that cannot be resolved by 1st Line. You'll own complex issues through to resolution within SLAs, collaborating with 3rd Line engineers, Platform Engineering … vendors in a customer-focused Managed Services environment. This role is ideal for someone with MSP or 2nd Line experience, proficient with Microsoft technologies, Azure, 365, Windows, and networking, who enjoys structured #J-18808-Ljbffr ...

iomart Group is seeking a Customer Support Engineer (2nd Line) to act as the main escalation point for incidents that cannot be resolved by 1st Line. You'll own complex issues through to resolution within SLAs, collaborating with 3rd Line engineers, Platform Engineering … vendors in a customer-focused Managed Services environment. This role is ideal for someone with MSP or 2nd Line experience, proficient with Microsoft technologies, Azure, 365, Windows, and networking, who enjoys structured #J-18808-Ljbffr ...

Redsquid Communications in the United Kingdom is seeking an experienced 2nd Line Support Engineer to deliver remote IT support, resolve complex issues, and act as an escalation point for the Service Desk. You will diagnose and resolve issues for diverse customers, install … configure hardware and software, and support project delivery while maintaining high service standards and strong customer relationships. #J-18808-Ljbffr ...

Peel Digital in London is seeking an Application Support Engineer to join our 2nd line team. You will handle incidents from the Service Desk, prioritise tickets, respond to emails, and participate in on-call duties within a hybrid London setup. Experience with Linux/Unix ...

leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. The role involves providing high-quality technical support in both onsite and remote environments. Candidates must have 2–5 years of experience in a support role ...

Nexus Jobs Limited in London is seeking a 2nd Level Treasury Infrastructure Systems Support Engineer for the FIS Integrity platform in a hybrid London role, with partial work-from-home. You will investigate and resolve complex incidents, monitor systems, and collaborate with treasury, infrastructure and security teams ...